Senior Account Manager-Healthcare

Hendersonville, United States | Posted on 09/15/2023

Mind Care Solutions  is a leading provider of behavioral health services to long-term care communities, hospitals, emergency departments and outpatient clinics. We are seeking a highly organized Healthcare Senior Account Manager to work in aremote capacity; up to 50% travel required. This position will assist our account operations throughout the nation.

Compensation : $65,000-$70,000 salary plus bonus opportunity

• Secure and retain business through professional, consultative and proactive sales activities
• Analyze potential opportunities and develop plans for each Key target account
• Develop in-depth knowledge of the customer organization
• Oversee customer and physician satisfaction by consistent communication
• Responsible for meeting metrics around encounters and growth in current accounts
• Travel quarterly to all assigned client accounts for strategic effectiveness
• Implement and oversee services for various behavioral health entities, including FSEDs, EDs, and Inpatient facilities
• Provide workflow and technology education to the facility staff
• Train physicians onthe use of internal and customer-specific external applications
• Review, update andmanage physician schedules in coordination with customer needs
• Ensure appropriate coverage requirements are met
• Serve as primary pointof contact for physician inquiries/needs and provide timely solutions
• Approve, audit andreview timesheets that physicians submit
• Perform data analysis on patient volume at facilities and divisions
• Identifying gaps inservice and making recommendations for improvement
• Collaborate with internal teams to enhance service offerings and support customer goals
• Stay up to date with industry trends and best practices
• Ensure compliance with relevant regulations and guidelines as needed
• Full health and wellness (Medical, Dental, Vision)
• 401K with 4% match
• Company paid life insurance
• Voluntary life/AD&D, short/Long term disability

• Bachelor's degree innursing preferred. Will also consider healthcare administration, business, or arelated field
• 3-5 years of experience in account management, healthcare, or a related field, preferably in behavioral health
• Strong interpersona land communication skills, with the ability to build and maintain relationships
• Excellent organizational and time management skills, with the ability to manage multiple tasks simultaneously
• Proficiency in data analysis and reporting, with experience using data visualization tools
• Ability to work independently and as part of a team, adapting to changing priorities and customer needs
• Experience with training and onboarding users on software applications
• Highly proficient in Excel, Word, PowerPoint, and other Microsoft 365 applications
• Up to 50% travel required
• Strong understanding of healthcare systems, processes, and regulations.

Mind Care Solutions is an Equal Opportunity Employer and does not discriminate on the basis of race or ethnicity, religion, sex, national origin, age, veteran disability or genetic information or any other reason prohibited by law in employment.