Behavioral Health Program Manager - Remote in Western Colorado

At United Healthcare, we're simplifying the health care experience, creating healthier communities and removing barriers to quality care. The work you do here impacts the lives of millions of people for the better. Come build the health care system of tomorrow, making it more responsive, affordable and optimized. Ready to make a difference? Join us to start Caring. Connecting. Growing together

Supports Behavioral Health Quality Improvement objectives by facilitating and coaching designated clinical practices in the implementation of redesign and quality improvement strategies to improve patient, provider and health care team satisfaction, improved patient outcome, provider office efficiency, and management of total cost of care. Is responsible for the development and ongoing administration of behavioral health clinical quality improvement programs. Provides program implementation support, measurement standards, and revisions that incorporate best practices with proven outcomes.

Assists in assessment of progress and recommends strategies to achieve collaborative goals and facilitate sustainability. Uses project management skills and works collaboratively with the Manager and other intra and extra department managers to coordinate assigned projects and initiatives. Maintains active involvement with internal and external Behavioral Health Quality Improvement activities by collaborating proactively with external stakeholders and internal departments as directed by the Clinical Quality Improvement Program Manager.

If you are located in Colorado, you will have the flexibility to work remotely
* as you take on some tough challenges.
* Expect to spend about 25% of your time in Western Colorado territory.

• Works collaboratively with various internal and external entities and individuals in accordance with the Mission and Values of the company to assist in maintaining and enhancing RMHMO's reputation as the leader in managed health care. Provides leadership by example to embed the organizational philosophy and culture
• Respect confidentiality and maintain confidence as described in the Confidentiality Security Agreement that is signed by all employees. The ability to maintain confidentiality is a critical and essential component of this position
• Providing delivery of the designated Behavioral Health Quality Improvement program and/or projects to guide health care team redesign efforts toward population management, and training on quality improvement principles
• Create highly functioning practices and communities focused on maximizing the integration and effective utilization of developing HIT IE technologies at the point of primary care delivery to improve cost, quality and experience of care
• Routinely performs practice assessments, in collaboration with practices, comparing program or contractual requirements/deliverables with evidence of work provided by the practice for the purpose (s) of identifying opportunities for improvement and/or program or contract compliance. May be involved in the development and testing of assessment tools and processes
• Provide practice support to facilitate the coordination, development, teaching, implementation, and evaluation of provider practices participating in Clinical Quality Improvement Programs
• Introduce and educate new provider practices to the program as directed
• Provide support to practice participants through email, phone, site visits, review and feedback on assessments and monthly status reports and other methods as identified
• Provides support to the clinical performance management team in their area of expertise (data, behavioral health, etc.) by collaborating with internal staff on the design and implementation of programs that build positive relationships between the health plan, providers, member and community stakeholders
• Identifies innovative ways to work with providers to meet the needs of our members and the health plan
• Participates in cross-functional work groups as a 'practice expert' to inform internal stakeholders of success, barriers and impact of initiatives on our members, the health plan and providers
• Uses a systematic approach and critical thinking skills to assist in guiding the team to create highly functioning practices and communities driven at the point of primary care delivery to improve cost, quality and experience of care
• Utilizes interpersonal and meeting facilitation skills to attend and participate in meetings as necessary and as directed by the…