Applications Analyst - Epic Ambulatory

Job Details:

Job Location:

Washington Regional Med. Ctr.

- Fayetteville, AR 72703, Position Type:
Full Time, Education Level: Certification in related field, Job Shift: Days, Job Category:
Information Services, Organization Overview, Mission, Vision, and Values

Our mission is to improve the health of people in the communities we serve through compassionate, high-quality care, prevention, and wellness education. Washington Regional Medical System is a community-owned, locally governed, non-profit health care system located in Northwest Arkansas in the heart of Fayetteville, which is consistently ranked among the Best Places to live in the country. Our 425-bed medical center has been named the #1 hospital in Arkansas for five consecutive years by U.S. News & World Report.

We employ 3,400+ team members and serve the region with over 40 clinic locations, the region’s only Level II trauma center, and five Centers of Excellence - the Washington Regional J.B. Hunt Transport Services Neuroscience Institute;
Washington Regional Walker Heart Institute;
Washington Regional Women and Infants Center;
Washington Regional Total Joint Center; and Washington Regional Pat Walker Center for Seniors.

The Applications Analyst – Epic Ambulatory reports to the Assistant Manager, Epic Applications. This position is responsible for advanced support, troubleshooting, maintenance, build, testing, and optimization of Epic Ambulatory and related outpatient clinical workflows. The role partners with clinic leadership, providers, clinical staff, operational teams, information services, and Epic/vendor stakeholders to improve ambulatory documentation, orders, referrals, medication management, patient access workflows, care coordination, reporting, charging, and cross-application integration;

ensure application reliability; and support safe, efficient patient care across the ambulatory enterprise.

• Maintain advanced knowledge of Epic Ambulatory functionality, including outpatient workflow design, provider and clinical documentation, orders, referrals, medication management, visit workflows, application dependencies, integration points, and downstream impacts across the enterprise
• Lead ambulatory stakeholders, clinic leaders, providers, clinical and operational teams, internal information services teams, and Epic/vendor partners in developing Epic Ambulatory enhancements, optimization initiatives, and workflow improvement projects
• Oversee Epic Ambulatory application design, build, configuration, maintenance, and validation to ensure functionality aligns with clinic operations, provider workflows, clinical documentation needs, patient access workflows, and end-user requirements
• Perform complex analysis, build, implementation, and optimization of Epic Ambulatory workflows to support outpatient clinical documentation, orders, referrals, medication management, visit documentation, care coordination, charging, reporting, and integrated clinical workflows
• Meet regularly with clinic staff, providers, clinical leaders, operational leaders, patient access partners, and administrative teams to evaluate Epic Ambulatory workflow issues, resolve system concerns, and identify opportunities to improve quality, efficiency, safety, care coordination, documentation integrity, and the end-user experience
• Lead the development and execution of coordinated testing plans for Epic Ambulatory, including regression, unit, system, integrated, interface, charging, reporting, and user acceptance testing to ensure changes function as expected for end users and connected systems
• Serve as a leading advocate for Epic Ambulatory users by translating outpatient clinical, provider, patient access, and…