Template Optimization Specialist, Partially Remote, M-F

Template Optimization Specialist, Partially Remote, M-F 8:30am-5:00pm page is loaded## Template Optimization Specialist, Partially Remote, M-F 8:30am-5:00pmremote type:
Hybrid 1-2 Working Caregivers (Onsite 1 - 2 days) locations:
Worcester, MA Worcester Business Center time type:
Full time posted on:
Posted Todayjob requisition : R#
** Exemption Status:
** Exempt
* * Hiring Range:**$56,243.20 - $(based on a full time schedule of 40 hours per week).Please note that the final offer will vary based on scheduled hours. Compensation for part-time or reduced schedules will be prorated based on scheduled weekly hours, experience, skills, qualifications, and internal equity considerations.
** Schedule Details:
** Monday through Friday
** Scheduled

Hours:

** 8:30a-5p
** Shift:
** 1 - Day Shift, 8 Hours (United States of America)
*
* Hours:

** 40
* * Cost Center:
** 99940 - 5492 Patient Access Center This position may have a signing bonus available a member of the Recruitment Team will confirm eligibility during the interview process.##
** Everyone Is a Caregiver
** At UMass Memorial Health, everyone is a caregiver - regardless of their title or responsibilities. Exceptional patient care, academic excellence and leading-edge research make UMass Memorial the premier health system of Central Massachusetts, and a place where we can help you build the career you deserve. We are more than 20,000 employees, working together as one health system in a relentless pursuit of healing for our patients, community and each other.

And everyone, in their own unique way, plays an important part, every day.

Responsible for the creation of, and updates to, provider templates for assigned areas incorporating the Guidelines for Template Standardization. Monitors master and daily schedule change requests. Works with Providers, Clinic/Practice Managers, Supervisors and/or Secretaries, and Schedulers to identify the most efficient, streamlined appointment scheduling process by incorporating various scheduling options into the provider schedule definition. Assists with the training of Template Builders to ensure consistency and adherence to all approved scheduling standards.

Develops and modifies scheduling templates to optimize provider time in clinics; assists in improving patient access, provider book rates, and provider productivity.

I. Major Responsibilities:
1. Provides oversight of master schedule templates for new and existing providers including new appointment type requests (i.e. new patient; established patient; urgent; etc.) and visit type load balance.
2. Works in conjunction with Ambulatory Operations to identify, review, and make recommendations to Providers and Practice Managers of suggested master template enhancements.
3. Ensures change requests are completed according to process guidelines including changes to existing appointment types, working off worklist and proper worklist assignment of bumped patients.
4. Maintains detailed documentation to support change requests within Service Now
5. Communicates status of change requests with Providers, Senior Directors, Clinic/Practice Managers, Group Administrators, Supervisors and/or Secretaries, and Schedulers via Service NowII. Position

Qualifications:

License/Certification/

Education:

Required:

1. Associate's degree.

Preferred:
1. Bachelor's degree in lieu of experience.

Experience/

Skills:

Required:

1. Minimum 3 years of scheduling experience.
2. Minimum 1 year of master template experience, preferably in a health care environment.
3. Requires the ability to use specialized applications software and computer systems for patient registration and scheduling and knowledge of business office procedures.
4. Must be proficient in knowledge of medical terminology.
5. Demonstrated experience in…