Care Coordinator

As a Care Coordinator at Helping Hands Family, you will guide families through the intake process, ensure all necessary documentation is completed, and coordinate initial steps to begin ABA services.

This entry-level position is perfect for someone with a compassionate, customer-focused attitude and a drive to make a direct impact. This is a hybrid role: teammates will work at our Support Center in King of Prussia 2 days per week, one week per month (assigned by manager) and work from home/remote on other days.

• Educate prospective clients on the services offered by Helping Hands Family.
• Communicate with clients during the admissions process regarding status, timelines, and additional information needed.
• Assist families in obtaining necessary paperwork for the intake process, including communication with diagnosing physicians.
• Gather and verify insurance information to determine covered services.
• Manage insurance case management, including obtaining authorizations and maintaining relationships with care coordinators.
• Maintain data integrity in practice management and electronic medical records systems, including data entry and auditing.
• Manage intake for potential new clients, medical records, data entry, and processing for new markets until a Program Support Specialist is onboarded.

• 1+ year(s) of healthcare customer service experience
• Experience working with children diagnosed with Autism or other disabilities, a plus
• Bachelor’s Degree (preferred)
• Passion for helping families access support for their children
• Strong attention to detail and communication skills

• Benefits Package:Includes medical, dental, and vision coverage, 401k match, and paid family leave.
• Career Ladder:Opportunities for growth
• Compensation:$20.00-$24.00

Helping Hands Family Base Salary Range: $20 USD - $24 USD

Helping Hands Family (HHF) is Great Place to Work Certified™ in 2021, 2022, 2023, 2024, and 2025. We are a top-rated ABA provider dedicated to a supportive and inclusive culture. We offer rewarding work experiences, including making a lasting impact on children’s lives.

All offers of employment are contingent upon the successful completion of a comprehensive background check. This includes Social Security and identity verification, reference checks, criminal history check, fingerprint screening, and any other relevant checks to ensure the safety and well-being of the children we serve. All new hires must complete E-Verify as required by USCIS. HHF does not provide immigration sponsorship for any roles at this time.

Helping Hands Family is dedicated to a supportive, inclusive culture. From growing our team to the client treatment plans, we have committed to celebrating differences and helping everyone reach their highest potential. HHF is an equal opportunity employer and does not discriminate against any employee or applicant for employment based on race, color, religion, national origin, age, gender, sex, ancestry, citizenship status, mental or physical disability, genetic information, sexual orientation, veteran status, or military status.