Remote Care Manager

Medix is hiring Remote Care Managers to support a growing healthcare organization focused on helping Medicaid members overcome barriers to care and improve their overall health and well-being. This is a strong opportunity for someone with experience in case management, care coordination, behavioral health, community health, social services, or Medicaid programs who enjoys working directly with members and helping them navigate healthcare and community resources.

• Conduct outbound outreach to Medicaid members by phone and other approved communication methods
• Complete assessments to identify healthcare and social needs
• Develop individualized, member-centered care plans based on identified needs and goals
• Help members navigate resources related to housing, food insecurity, transportation, financial assistance, healthcare access, benefits, behavioral health, and other social determinants of health
• Coordinate referrals with healthcare providers, community organizations, and social-service agencies
• Follow referrals through completion and confirm members successfully connect with needed services
• Provide ongoing education, support, and follow-up to members
• Use motivational interviewing and person-centered communication to encourage engagement
• Document assessments, member interactions, referrals, care plans, and outcomes in care-management systems
• Collaborate with internal teams, healthcare providers, and community partners
• Manage outreach, documentation, follow-up, and productivity expectations in a structured remote environment

• At least 1 year of experience in care management, case management, care coordination, community health, behavioral health, social services, or a related field
• Experience supporting Medicaid members or high-risk and underserved populations strongly preferred
• Knowledge of social determinants of health and community-resource navigation
• Experience conducting assessments and coordinating referrals or services
• Comfortable with frequent outbound phone outreach and persistent follow-up with members
• Strong documentation, organization, and time-management skills
• Comfortable navigating multiple healthcare, EHR, or care-management systems
• Strong communication skills, empathy, persistence, and follow-through
• Ability to work independently in a remote, productivity-focused environment
• High school diploma or GED required

• Fully remote position available nationwide
• Meaningful work supporting Medicaid members with complex healthcare and social needs
• Opportunity to build experience in care management, population health, and social determinants of health
• Medix benefits available to eligible employees

The target start date is October 26, and interviews will be moving quickly.