Tissue Family Services Coordinator

Under the general direction of the Regional Clinical Manager, Family Services
- Tissue, the Tissue Family Services Coordinator 1 (TFSC
1) is responsible for coordinating a wide range of support for potential tissue/eye donor families. Information is to be articulated in an easily understood and accurate manner to families whose ability to process information is impaired by emotionally traumatic circumstances. Infinite Legacy’s Tissue Family Services Coordinator 1 coordinates and facilitates emotional support during and after the discussion of the donation process.

Rapport is established with donor families, Infinite Legacy team members, and hospital staff involved in the donation process. The Tissue FSC I will be aware and sensitive to diversity of all kinds (cultural, religious, educational, etc.) while working with families and hospital staff.

Job Description

Under the general direction of the Regional Clinical Manager, Family Services
- Tissue, the Tissue Family Services Coordinator 1 (TFSC
1) is responsible for coordinating a wide range of support for potential tissue/eye donor families. Information is to be articulated in an easily understood and accurate manner to families whose ability to process information is impaired by emotionally traumatic circumstances. Infinite Legacy’s Tissue Family Services Coordinator 1 coordinates and facilitates emotional support during and after the discussion of the donation process.

Rapport is established with donor families, Infinite Legacy team members, and hospital staff involved in the donation process. The Tissue FSC I will be aware and sensitive to diversity of all kinds (cultural, religious, educational, etc.) while working with families and hospital staff.

This is a fully remote position. Applicants must reside within our designated service area (Washington, DC, Maryland, or Northern Virginia). Applicants with OPO experience outside of our DSA may also be considered. Occasional travel may be required for meetings, training, or company events.

• Master’s degree at an accredited college or university in social work, counseling, psychology, nursing, or related degree. Bachelor’s degree will be considered if relevant experience is met.
• 1- 2 years’ experience in an acute health care setting (preferred), hospice, bereavement counseling center, crisis intervention, etc. where there was active involvement in issues involving death, dying, grief and loss.

• Ability to interact with grieving families in a supportive, empathic manner while taking into consideration actual or potential cultural diversities.
• Ability to communicate effectively, verbally and in writing to provide information to donor families, recipients, health care personnel and the general public.
• Ability to comfortably use technology to access and utilize Infinite Legacy databases, draft letters, send/receive email, and access the Internet for vital information/resources to assist donor families. Must have the ability to connect to the Internet safely with speeds capable of supporting both a VoIP phone and laptop. The requirements for such can change at any time and the user must be able to maintain current technologies.
• Must be highly accountable and able to work autonomously. Must possess a high level of self-motivation and well-developed time management, organizational, and problem-solving skills.
• Tissue FSCs will do twelve 12-hour shifts per month in addition to simulation time with both external and internal partners, team, and organizational meetings.

• The Tissue FSC I will establish initial contact over the phone with the potential donor family and offer the option of tissue and eye…