Care Guide

## Care Guide Apply:
USA - Any Location (Remote):
Full time:
Posted Yesterday:
End Date:
October 16, 2026 (5 days left to apply):
JR21210
** Join the team leading the next evolution of virtual care.
** At Teladoc Health, you are empowered to bring your true self to work while helping millions of people live their healthiest lives.

Here you will be part of a high-performance culture where colleagues embrace challenges, drive transformative solutions, and create opportunities for growth. Together, we’re transforming how better health happens.
** Summary of Position
** The Care Guide exists to restore trust, clarity, and continuity in healthcare by serving as a dedicated, relationship-driven partner for members. This role is accountable for the
* ongoing patient experience*, not isolated transactions. It blends concierge-level service, care navigation, health coaching, and foundational medical assistant support into a single, high-trust relationship.  Care Guides are supported by an AI Companion that assists with care delivery by helping summarize interactions, surface insights, anticipate next steps, and streamline follow-up—allowing the Care Guide to spend more time building meaningful member relationships.  

While this role incorporates select Health Coach and Medical Assistant capabilities, the Care Guide remains distinct: relationship ownership comes first, with coaching and coordination activities deployed in service of continuity, engagement, and follow-through—not as standalone functions.  This is not call-center support, utilization management, or task-only care coordination. It is a proactive, human-centered role modeled after premium relationship based, concierge services and high-touch clientele relationship management that borrows service standards from luxury hospitality, premium retail, and white-glove client experience.

** Essential Duties and Responsibilities
**** 1. Patient Relationship Management
*** Serve as the primary point of contact for an assigned panel of members, building longitudinal relationships grounded in trust, reliability, and follow-through.
* Conduct proactive outreach and regular check-ins to assess understanding, progress, barriers, and evolving needs.
* Anticipate next steps in a member’s care journey and reduce friction by absorbing system complexity on their behalf.
* Maintain complete, timely, and accurate documentation of all patient interactions and communications in the EHR and supporting tools.  
** 2. Coaching & Behavior Change Support
*** Apply motivational interviewing and coaching techniques to support sustainable behavior change, self-management, and engagement in care.
* Assess member needs related to knowledge, skills, motivation, and barriers; tailor education and support accordingly.
* Reinforce care plans for chronic conditions (e.g., hypertension, diabetes), including lifestyle modification, medication adherence, and home monitoring.
* Hold members accountable to goals through empathetic, supportive follow-up while maintaining a non-judgmental coaching stance.
* Refer members to appropriate education, programs, or clinical support in alignment with evidence-based guidelines.  
* Coaching is embedded within the ongoing relationship—not delivered as episodic or standalone coaching sessions.
* ** 3. Care Coordination & Navigation
*** Partner closely with the Care Pod, including clinicians and care team members, to reinforce care plans and follow-up instructions.
* Support care coordination activities, including Scheduling internal and external appointments, facilitating referrals and prior authorizations, Collecting and organizing medical records, & supporting diagnostic testing and specialty care coordination
* Obtain, document, and maintain accurate…