Clinical Practice Manager; Remote

Vori Health is an award-winning, nationwide, virtual-first, musculoskeletal medical practice focused on evidence-based care that treats the whole person. Using a unique care model to help patients find the best path forward, Vori Health connects patients to a trained care team that includes a nonoperative physical medicine physician, a health coach navigator, and a physical therapist who manage the initial patient assessment and then work to coordinate all aspects of care.

We are on a mission to empower humanity to lead a healthier life.

Reporting to the Director of Central Operations, the Clinical Practice Manager oversees the administrative operations supporting Vori Health’s clinical practice and leads the Patient Support team. This role is responsible for ensuring patients receive timely , compassionate, and effective assistance throughout their care journey while enabling clinicians to deliver high-quality virtual care.

The Clinical Practice Manager oversees patient support operations, clinician scheduling and capacity, administrative clinical workflows, new clinician onboarding, and coordination with external providers and partners. This leader works closely with Clinical Operations, Patient Engagement, Product, Revenue Cycle Management, and other cross-functional teams to improve the patient experience, maintain regulatory compliance, and ensure efficient practice operations.

Essential Functions :

Lead, coach, and develop the Patient Support team responsible for assisting patients throughout their Vori Health experience.

Establish clear expectations, workflows, service standards, and performance goals for the Patient Support team.

Monitor team performance, workload, productivity, service levels, quality, and patient experience metrics.

Ensure timely and effective resolution of patient questions and concerns received through phone, email, chat, and other support channels.

Provide guidance and escalation support for complex, sensitive, or urgent patient situations.

Identify trends in patient questions, complaints, and operational barriers and partner with appropriate teams to address root causes.

Ensure appropriate staffing and workload distribution based on patient demand and operational priorities.

Develop and maintain Patient Support policies, procedures, training materials, and standard operating procedures.

Foster a patient-centered culture focused on empathy, accountability, responsiveness, and continuous improvement.

Partner with leadership to identify opportunities to improve the patient journey and reduce friction across scheduling, registration, clinical care, billing, and follow-up.

Clinical Practice Operations

Create and maintain clinician schedules and publish appointment availability within the electronic health record.

Monitor clinician capacity, blocked time, time-off requests, time to next available appointment, and scheduling conflicts.

Facilitate clinician calendar changes and schedule adjustments based on patient demand and clinical leadership direction.

Analyze and report on clinician utilization , capacity, access, and other operational performance indicators.

Coordinate with external clinical service partners to obtain availability, communicate updates, support accurate scheduling, and provide billing information to Accounting .

Support patient scheduling and rescheduling when escalation or additional assistance is required.

Coordinate new clinician onboarding, including work schedules, onboarding plans, meetings, system access, scheduling configuration, and published biographies.

Provide administrative support to physicians, advanced practice providers, physical therapists, health coaches, registered dietitians, and other members of the clinical team.

Coordinate with internal and external healthcare partners to support continuity of care and efficient patient flow.

Support patient video visits when directed by clinical leadership.

Patient Care Coordination and Administrative Support

Obtain outside medical records and upload records and supporting materials to patient charts.

Notify the appropriate clinician when requested records or results are received.

Gather and securely transmit visit notes and other documentation to patients, providers, and external organizations.

Conduct daily checks to confirm clinical documentation has been transmitted to its intended recipients.

Assist with coordinating referrals, external appointments, and other patient care needs.

Communicate with external providers,…