Front Desk​/Technician

Responsible for front desk and technician support to the clients/patients of the store/clinic. Provides support to the Doctor and Office Manager to ensure an excellent patient flow. Resolves internal and external customer concerns raised during the visit in a manner that support the achievement of high degree of customer satisfaction overall.

Part-time

Duties include conveying a commitment to providing unsurpassed Customer Service by performing the following Service Process steps:

• Ensures insurance is properly verified prior to doctor encounter and scanned prior to visit
• Responsible for professionally greeting patients and extend exceptional customer service for a positive client/patient experience
• Answering the phones properly and in a timely manner
• Explaining the process and exam pricing in a transparent way (when asked)
• Checking in and pretesting patients in an efficient and accurate manner
• Taking all necessary information from patients from a front desk/ technician perspective
• Serves as a center of excellence for others with focus
• Handles tasks, such as adjusting, or fitting eyewear carefully and correctly
• Responsible for collecting copays; handle payments in accordance with standard operating procedures
• Responsible for properly and accurately dispensing eyewear and contacts
• Responsible for ordering contacts

Duties include:

• Assist with patient care and conduct pre-test for eye examinations
• Gather medical history information from patient
• Explain the testing process to patients, preparing them, and administering tests on visual capabilities
• Keep records, inventory, and notes during examinations
• Maintain and clean examination equipment
• Assist in answering the phone and scheduling appointments, when needed
• Assist with dispensing and performing minor adjustments on eyewear, when needed
• I&R-showing patients how to wear contacts and proper hygiene

Takes personal ownership to achieve personal and store results

Other duties as assigned

• One to two years of experience working in retail, customer service, optical retail store, or related experience
• Intermediate computer skills and knowledge
• Strong communication skills to be able to work with a diverse client group of all socio-economic backgrounds
• Enjoys working as part of a team to support legendary patient care
• Enjoys working in a fast-paced environment
• Strong organizational skills
• Effective verbal and written communication skills
• Demonstrated ability to learn, support change management, and assimilate new information quickly
• Ability to use independent judgment/discretion for problem and discern when an escalation is necessary on more complex issues or situations to Office Manager
• For roles that are remote (i.e., Work From Home (WFM)) or hybrid (i.e., partial onsite at a VSP location and WFM), must demonstrate a high level of engagement in virtual environments, including maintaining camera presence during meetings to support effective communication and team alignment

• Bilingual (English / Spanish)
• Experience or understanding of healthcare industry or terminology
• Previous front desk or technician experience

$15.00 - $16.75