Community Outreach Coordinator - CA

Acentra Health exists to empower better health outcomes through technology, services, and clinical expertise. Our mission is to innovate health solutions that deliver maximum value and impact.

Lead the Way is our rallying cry at Acentra Health. Think of it as an open invitation to embrace the mission of the company; to actively engage in problem-solving; and to take ownership of your work every day. Acentra Health offers you unparalleled opportunities. In fact, you have all you need to take charge of your career and accelerate better outcomes - making this a great time to join our team of passionate individuals dedicated to being a vital partner for health solutions in the public sector.

At Acentra Health, we embrace emerging technologies, including artificial intelligence and advanced analytics that can be utilized to improve processes, enhance decision-making, and drive better health outcomes. We value professionals who are curious about new technologies and motivated to use innovative tools to increase efficiency, quality, and impact in their roles.

Acentra Health is looking for a Community Engagement Coordinator in CA to join our growing team.

Job Summary:

The Community Engagement Coordinator in CA is primarily responsible for building relationships with the local healthcare delivery system, focusing on integration efforts with community organizations and providers serving the Fee-for-service (FFS) population. This role is responsible for engaging with providers, community-based organizations, community health workers and other local healthcare services to support members experiencing transitions of care, prevent duplication of services, and maintain strong member-provider relationships.

Their collaboration with care coordinators and provider engagement specialists will contribute to the over overall effectiveness of supporting high risk member transitions and care delivery, while their expertise in community engagement, patient navigation and coordinating diverse beneficiary needs reflects the company's commitment to overall well-being.

*** This is a remote position; however, candidates must reside in California. Candidates located in Northern California are preferred, including San Francisco, Santa Cruz, Sacramento, and the Central Valley. Bilingual candidates fluent in Spanish are also preferred. ***

Responsibilities:

• Field-based engagement specialist responsible for developing and enhancing community-based organization relationships and local community engagement strategies.
• Develop community engagement strategies that meet members "where they live" and establish a trusted environment for healthcare engagement.
• Interact and collaborate with a multidisciplinary team, including physicians, care coordinators, community health workers, case managers, pharmacists, and social workers/educators to ensure beneficiary needs and preferences for health services/information are shared.
• Educate members about community resources/options and advocate on behalf of the beneficiary.
• Establish a collaborative process working across the local health care delivery system to assist members in receiving timely access to care. This includes advocating and supporting members in identifying FFS treatment options and coordinating transitions of care in a timely manner to ensure quality outcomes. Maintain open communication with all appropriate parties.
• Foster a caring philosophy in all aspects of member transition process.
• Use independent judgment and discretion to address and proactively resolve barriers impeding member engagement.
• Maintain strict standards for client confidentiality and client-related information. Comply with all organizational, state, and federal…