Clinical Care Rep RN - Peds

The Pediatric Clinical Care Representative serves as the first point of contact for patients and parents, handling phone inquiries in a fast-paced pediatric environment. This role is dedicated to delivering exceptional patient care and guidance, ensuring families receive accurate and timely support. The ideal candidate will possess outstanding customer service skills, strong clinical judgment in pediatric nursing, and proficiency with computers and typing.

While this position offers the flexibility of remote work, it requires in-person training and occasional on-site presence to address technical issues that prevent remote work.
Manages incoming calls in a fast-paced environment, triaging clinical inquiries of varying complexity and determining the most appropriate care setting for patients, including office visits, urgent care, or the local emergency department.
Provide excellent customer service to patients and/or parents, Inter Med colleagues, and vendors,
Monitors telephone inquiries within EMR.
Fulfills Administrative Responsibilities Which May Include
Obtains medical records information
Displays ability to prioritize and handle multiple tasks and computer applications
Exhibits excellent professional judgment, technical skills and phone skills
Maintains strict confidentiality in alignment with HIPAA (Health Insurance Portability and Accountability) guidelines and Inter Med policies.
Follows Inter Med’s mission to provide patient-centered primary care, putting the patient first to deliver high quality, high value care.
Provide the highest quality care to our patients with a level of service that exceeds their expectations.
Make teamwork a core component of our relationships between physicians, colleagues, and patients.
Embrace change to better serve our patients.
Use business practices that feature individual accountability and group responsibility to ensure delivery of high value healthcare.
High school diploma or equivalent required
Graduate of an accredited school of nursing required
Previous experience in a primary care or hospital setting required
Proficient computer knowledge and accurate typing skills with Windows based programs, including electronic medical records programs
Ability to proficiently use telephone system
Excellent typing and computer ability while simultaneously maintaining a telephone conversation
Ability to consistently meet and adhere to performance and quality metrics
Compassion, empathy, and teaching ability, as patients and/or parents may require instruction for self-care/care of child and/or symptom management
Unencumbered, active RN licensure in the State of Maine
On-site, in-person training is required for this position. Training is expected to take 3-4 weeks to complete, depending on experience and ability to display proficiency.