Care Navigator

Oakfield Surgery is seeking a motivated and caring Care Navigator to join our friendly and supportive practice team. As the first point of contact for patients, you will play a vital role in helping people access the right care, at the right time, while providing outstanding customer service in a busy healthcare environment.

This is a varied and rewarding role that requires excellent communication skills, a calm and professional approach, and the ability to work effectively under pressure. You will work closely with GPs, clinicians and administrative colleagues to support the delivery of high-quality patient care and ensure the smooth day-to-day running of the practice.

We are looking for someone who is approachable, organised, compassionate and committed to providing an excellent patient experience. Previous customer service, reception or NHS experience would be advantageous, although full training will be provided.

As a Care Navigator, you will be responsible for welcoming patients, managing telephone and face-to-face enquiries, and directing patients to the most appropriate service or healthcare professional. You will book appointments, process registrations, manage clinical correspondence, support prescription workflows and maintain accurate patient records using practice systems.

The role also involves handling confidential information, supporting administrative processes, responding sensitively to patient queries, and working collaboratively with the wider practice team to ensure an efficient and effective service. You will be expected to provide excellent customer care at all times while maintaining professionalism, accuracy and confidentiality.

You may also support colleagues across different areas of the practice, contribute to continuous improvement, and help maintain a welcoming environment for patients and visitors.

Suffolk Primary Care (SPC) is a forward-thinking partnership of GP surgeries across Suffolk. Our collaborative approach enables doctors and staff to share resources, ensuring the continued delivery of high-quality healthcare.

We are committed to equal employment opportunities and encourage applications from all qualified individuals.

Benefits of Working with SPC

NHS Pension Scheme:

• Defined benefits scheme
• Life insurance
• Family benefits, including adult dependents & children’s pensions
• Ill health benefits

• 23.7% employer contribution

Electric Car Salary Sacrifice Scheme:

• Low monthly payments, no deposit, no credit check
• Fully comprehensive insurance, servicing, tyres & breakdown cover
• Up to £2,000 annual SPC contribution (subject to conditions)

Flexible Working Arrangements:

GP remote working options to accommodate personal commitments

Additional Benefits:

• Eye care vouchers
• Health service discounts, including a complimentary Blue Light Card for new starters
• Minimum 33 days annual leave (inclusive of bank holidays) for full-time employees, with enhancements for long service
• Enhanced maternity & paternity terms
• High street discounts via our online portal
• Salary sacrifice schemes for technology, homewares (Currys, John Lewis, Decathlon), cycling, and gym memberships

At SPC, we invest in our staffs professional growth and well-being, fostering a positive work environment that benefits both our team and the communities we serve.

Job Summary

To provide comprehensive administrative support for the general practice and to act asfocal point for patients and staff.

To receive and assist and direct patients in accessing the appropriate service or healthcare professional in a courteous, efficient and effective way.

Offer general assistance to the practice team and project a positive and friendly imageto patients and other visitors either in…