Special Patient Program Lead

Reporting to the Manager of Interprofessional Practice & Learning, the Special Patient Program (SPP) Lead shall be responsible for oversight of the EHS SPP, supporting the promotion of safe and effective person-centred care.  The incumbent will be responsible for, but not limited to, processing, amending and approving SPP applications, promoting the program within and outside of EMCI, overseeing revisions to the SPP process, developing care plans, and collaborating with patients, families, and healthcare providers.

The SPP Lead shall work in close collaboration with Interprofessional Practice & Learning, Risk and Patient Safety, and Operations Divisions to ensure the success and sustainability of the SPP.  The incumbent will work directly with ground operations, the Medical Communications Centre, EHS physicians, Nova Scotia Health, and other partners to proactively identify patients requiring care and/or response plans and develop appropriate plans accordingly.

The SPP Lead will also collaborate with EHS physicians to identify the need for, and development of, care plans.  The SPP Lead must have good organizational and computer skills and are able to work on their own with little supervision.  As an employee of EMC, the SPP Lead will be accountable to our patients and coworkers by participating in and supporting all safety related initiatives, as well as acting in a manner that fosters a culture that focuses on patient safety and a safe workplace.

** Though the position is listed as being in Dartmouth, it may be possible to work from anywhere within the province.
**** Duties and Responsibilities*
* ** Special Patient Program Care Plan Coordination and Management
** Responsible for the review, development, implementation, and ongoing management of SPP enrolments and care plans. This includes, but is not limited to:
* Reviewing and processing enrolment requests, including approvals and denials.
* Developing, revising, and maintaining clinical and operational care plans.
* Analyzing call and patient data to identify opportunities for care plan
* enhancements.
* Collaborating with healthcare providers, EHS Clinical Teams, EMC leadership, and external partners to ensure care plans are accurate, complete, and responsive to patient needs.
* Supporting program reporting and monitoring enrolment trends and outcomes.
** Communication, Collaboration and Education
** Act as a key liaison for internal and external partners regarding SPP activities and initiatives. This includes, but is not limited to:
* Communicating with healthcare providers, patients, families, partner organizations, and EMC teams.
* Providing education, guidance, and support related to the SPP for internal staff.
* Providing education, outreach, guidance and support related to the SPP for external partners and communities.
* Collaborating with EHS physicians, Nova Scotia Health, and other partners on complex care planning.
* Working directly with ground operations and the Medical Communications Centre to proactively identify patients requiring response plans and developing appropriate plans.
* Participating in committees, working groups, and program-related initiatives.
* Keeping leadership informed of program activities, issues, risks, and opportunities.
** Program Administration and Operational Support
** Oversee and coordinate the administrative and operational functions required to support the effective delivery of the SPP. This includes, but is not limited to:
* Providing direction and guidance to the SPP Administrator.
* Maintaining accurate enrolment records and tracking patients through the care plan lifecycle.
* Entering, updating, validating, and maintaining program data and documentation.
* Developing, maintaining, and updating program processes, procedures, work
* instructions, and related documentation to support consistent program delivery.
* Monitoring inventory levels and coordinating the ordering of required program materials in a timely manner.
* Performing and overseeing program administration functions, including coverage during employee absences. This work includes:  + Preparing and distributing correspondence, mailings, and program materials.  + Maintaining organized electronic records and shared filing systems, ensuring they are up to date, clearly titled and free of unnecessary documents.  + Supporting operational efficiencies and ensuring administrative practices align with established program processes and standards.  

+ Assisting in the creation and…