Field Director Patient Services

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Field Director Patient Services

The Field Director, Patient Services plays a crucial role on the Patient Services team. The Field Director will collaborate within the Patient services department, which includes the HUB for all products and will collaborate with internal stakeholders to develop and execute solutions for our Critical Success Factors. Other key activities and competencies include being well-versed in all Patient Services SOPs and protocols and the ability to effectively lead recruitment, hiring and training activities for the field-based Patient Access Liaison team.

The Field Director will collaborate with the Executive Director of Patient Services on needs assessments from the team including but not limited to programming, materials and training.

This is a remote position covering the East geography
. Potential candidates should reside in the East and have access to major airports in the preferred cities of
- Boston, New York, Philadelphia, Baltimore, Washington DC, Atlanta.

• Provide strategic guidance to the PAL team along with compliant tactics to enhance the patient experience and support the Critical Success Factors of all products that touch the Patient Services Department
• Interact with our HUB partner to ensure all processes are being followed and recommend to Patient Services Leadership if/when changes are needed in reporting and or training
• Collaborate with Patient Services Leadership to identify business opportunities, obstacles, and reporting needs that drive a deeper understanding of the patient experience and journey
• Partner with Patient Services Leadership and other cross-functional leaders to define and drive access and adherence strategies throughout the Patient Services Organization
• Work with Patient Services Leadership to develop incentive comp programs that mirror the Patient Access Liaison job description and promote excellence
• Work with agency partners to provide content and guidance on programming needs and Patient Services marketing materials
• Become an expert on the current SOPs for the Patient Services Department and ensure all personnel follow those SOPs
• Create, as needed, internal Patient Services SOPs or Policies that align with industry standards
• Participate in regular cross-functional team meetings to coordinate patient services activities and field activities
• Engage in and provide guidance to Connect Call attendees to ensure compliance with Connect Call protocol and policies
• Collaborate and recommend options for patients and providers to obtain coverage for Catalyst Products, irrespective of payer coverage guidelines
• Update the field team and pivot when necessary to align with industry standards regarding PHI, compliance within patient services and messaging
• Create and foster an environment of teamwork, respect, and an ability to learn from each other within the team
• Hire and train qualified people to execute the role of a Patient Access Liaison
• Should reside within the geographic area of the assigned territory
• Ability to travel more than 50% of the time and regularly work extended hours, including evenings and weekends

• Bachelor’s degree and 10+ years in the Pharma/ Biotech industry is required
• Prior experience as a Field Reimbursement Manager
• Experience effectively leading and managing a team in a collaborative, compliant manner with demonstrated ability to meet/exceed goals and deliverables
  • Ability to lead external customers to achieve access for patients; external customers include physicians, nurses, and other health care professionals; public and commercial payers; specialty pharmacies
  • Capable of leading internal teams to achieve common goals; internal teams,…