Recipient Rights Advisor

301 S Crapo Street, Mount Pleasant, MI 48858

This is a full-time position, 40 hours per week. Monday-Friday 8am-5pm is the typical schedule, however there are times when the schedule can be flexible. During the training period, in-person office work will be required daily at the Isabella County Office. After the training period, a minimum of two days per week of in-person work at the Isabella County Office will be required, however travel for the purposes of investigations and training could be daily.

Travel typically is within the 6 counties where services are provided by CMHCM, but can include travel to counties outside of this catchment area. This will be discussed further in an interview.

Salary: $50,357 - $68,515 depending on experience

• Medical - 3 Plans through BCBS
• HSA with employer contributions that typically cover 50% of deductible
• Dental
  - Basic and Enhanced Plans
• Vision
  - Basic and Enhanced Plans
• Life Insurance for Employee, Spouse and Children
• Flexible Spending Accounts

• $50,000 Life Insurance
• $100,000 AD&D
• Disability Insurance - STD and LTD
• Healthcare Savings (after 6 years) used for retirement healthcare
• Identity Theft
• 100% employer funded Defined Benefit (pension) program with vesting after 6 years
• 457b investment options to save for retirement
• Social Security Alternative - 12.4% into private account

• Public Student Loan Forgiveness Program
• National Health Service Corp Loan Repayment Program
• MDHHS Behavioral Health Loan Repayment Program
• Tuition Reimbursement Program
• Flexible work schedules and work from home options
• 12 weeks of 100% paid maternity and paternity leave
• Paid Funeral and Jury Duty Leave
• 30 paid leave days (16 Annual/12 sick) during first year of employment
• Performance-based compensation plan with annual increases
• Professional Development opportunities
• Free CEU training opportunities
• 12 paid holidays + 2 floating holidays
• Wellness Program
• Longevity Compensation (after 5 years)

General Description:

The Recipient Rights Advisor investigates alleged abuse and neglect and other violations of rights of individuals receiving mental health services from CMHCM and contracted providers; monitors compliance of mental health services with applicable laws and standards affecting rights of recipients; provides consultation and in-service training to providers of mental health services, recipients and family members; and coordinates recipient rights activities with other community agencies.

Responsibilities and Duties:

Reviews all incident reports to screen for apparent violations of rights and mediates with providers of service to address service deficiencies identified. Receives and investigates all allegations of abuse and neglect, and other rights violations, determines status of allegation, assigns responsibility for violations, and assures action to remedy substantiated violations of rights. Consults with agency professionals on individual cases. Coordinates rights protection, reviews licensing and regulatory reports, and monitors compliance of rights standards for various community agencies.

Refers complaints outside the jurisdiction of Community Mental Health for Central Michigan (CMHCM) to appropriate resources. Participates in oversight committees such as the Behavior Treatment Committee (BTC), and other advisory committees. Answers questions from provider and agency staff, and reviews agency policies and proposed policies. Provides Recipient Rights/Abuse and Neglect training to providers, agency staff, families and recipients of service.

May act to resolve disputes relating to or on behalf of recipients to obtain remedy for any apparent or suspected rights violations. Otherwise endeavors to safeguard the…