Senior Operations Analyst

Garner is on a mission to transform the U.S. healthcare system — and we're the only proven player doing exactly that. We partner with employers to redesign how healthcare works: applying 550+ proprietary clinical metrics across 80+ specialties to a dataset of 320M+ patients to identify the best-performing doctors, then using compelling incentives to steer members to the care that helps them get healthier, faster.

Garner is on a mission to transform the U.S. healthcare system — and we're the only proven player doing exactly that. We partner with employers to redesign how healthcare works: applying 550+ proprietary clinical metrics across 80+ specialties to a dataset of 320M+ patients to identify the best-performing doctors, then using compelling incentives to steer members to the care that helps them get healthier, faster.

Garner is on a mission to transform the U.S. healthcare system — and we're the only proven player doing exactly that. We partner with employers to redesign how healthcare works: applying 550+ proprietary clinical metrics across 80+ specialties to a dataset of 320M+ patients to identify the best-performing doctors, then using compelling incentives to steer members to the care that helps them get healthier, faster.
The result is a rare "win win" — better care and lower costs for both members and employers. In just five years, our work has helped over 2.5 million people access higher-quality care and saved $1B in healthcare costs. We recently raised our Series E and have doubled five years running. If you've ever wanted your work to solve a problem that touches every person in this country, this is the opportunity to do exactly that.

You'd be joining a team fundamentally reimagining healthcare in the U.S. — and using AI to scale that impact further and faster than anyone else can.

This is a role for someone who wants to work on a hard problem, deliver real impact and be pushed to be the best version of themselves. As the Sr. Operations Analyst, Payments, you'll be embedded in the Claims team and report directly to the Director of Claims. You will own Garner's payments function end to end: making sure every member is paid accurately and on time, and building the processes, tools, and team that let payments scale.

Your work will directly shape the member experience as Garner grows and launches new ways to reward members for choosing great care.

Garner is headquartered in NYC, but this position is available for individuals who are comfortable with remote work and occasional travel to HQ.

• Own the day-to-day payments function, ensuring member payments are accurate, timely, and well controlled
• Stand up and scale payment operations for new products as we launch them
• Leverage data analysis, process mapping, automation, and effective communication to analyze, build, and deploy processes that make our payments operations more effective and efficient as we scale
• Partner with Product and Engineering to launch and scale new payment capabilities, and work with diverse stakeholders—from operations specialists to account executives to external partners—to understand key workflows, align on solution design, and drive outcomes
• Develop and maintain reporting systems and identify trends for specific areas of improvement across payments KPIs such as accuracy and timeliness
• Analyze and solve complex issues raised by clients, members, and internal stakeholders that pertain to payments
• Serve as the cross-functional point of contact and owner for payments across Product, Engineering, Finance, and Account Management.
• Be a player-coach: lead and develop a small team while staying hands-on in the…