Dr. Call Mail Operations Pharmacy Technician

Bring your unique talents and perspectives to Center Well and help us bring better healthcare solutions to our members. At Center Well, you’ll have the opportunity to interact with members, provide professional advice, and enable positive outcomes in a growing organization and have the option to work terWell’s innovative approach to mail-order pharmacy solutions enables us to outpace the competition, with the well-being of our members in mind.

Our innovative Pharmacy Solutions offers a cost-effective, easy way for our members to receive their medications without waiting in line and giving them back more time in their days to enjoy life. We’re looking for people from a variety of healthcare backgrounds to join our growing pharmacy team and work with people at all levels of the industry. At Center Well, you’ll partner with people who care.

Administrative/operational/customer support assignments. Performs computations. Typically works on semi-routine assignments.

• Provides resolution or outreach for resolution on prescriptions that are incomplete, invalid, or contain clinical issues preventing the fulfillment of the request

• Decisions based on interpretation of area/department policy and methods for completing assignments

• Works within defined parameters to identify work expectations and quality standards, but has some latitude over prioritization/timing, and works under minimal direction

• Communicate with physician offices and hospitals via fax or telephone

• Responsible for researching and updating clarifications and denials on patient profiles

• Responsible for making or taking phones calls to and from providers, patients and/or retail pharmacies.

• Must have an active Pharmacy Technician License in the state you reside

• 1+ years of experience as a Pharmacy Technician in a retail, mail order or hospital pharmacy

• Ability to solve problems and encourage others in collaborative problem solving

• Self-directed, but also able to work well in a group

• A positive, proactive attitude, energetic, highly motivated and a self-starter

• Inbound/outbound call experience in any pharmacy setting

• Strong communication skills both written and verbal

• Great attention to detail

• Ability to handle multiple tasks simultaneously

• Ability to work accurately and efficiently while performing repetitive tasks

• Intermediate PC skills

• Must have the flexibility to work any hours between 8:00am-8:00pm CST.

• High School Diploma or GED

• National Certification, PTCB/CPhT

As part of our hiring process for this opportunity, we will be using technology called Hire Vue to enhance our hiring and decision-making ability. Hire Vue allows us to quickly connect and gain valuable information from you pertaining to your relevant skills and experience at a time that is best for your schedule.

Work at Home Requirements:
To ensure Home or Hybrid Home/Office employees’ ability to work effectively, the self-provided internet service of Home or Hybrid Home/Office employees must meet the following criteria:
At minimum, a download speed of 25 Mbps and an upload speed of 10 Mbps is required; wireless, wired cable or DSL connection is suggested. In certain roles, the minimum recommended internet speed required by Humana may not be sufficient for business needs. Humana reserves the right to require associates to upgrade their internet service if necessary. Work from a dedicated space lacking ongoing interruptions to protect member PHI / HIPAA information.

Travel:
While this is a remote position, occasional travel to…