Mobile Response Team Specialist - Hybrid; Evening

Several Positions, Part and Full Time

South County Mental Health Center is seeking a Mobile Response Team Specialist to provide crisis intervention, emergency and non-emergency assessments, safety planning, and follow-up services to individuals experiencing behavioral health crises. This role also supports care coordination, community referrals, and remote crisis response while maintaining confidentiality and accurate documentation.

South County Mental Health Center, Inc. is a private, non-profit, Joint Commission-accredited behavioral healthcare provider serving Southeast Palm Beach County. We are dedicated to delivering compassionate, high-quality mental health services to individuals and families in our community.

• Bachelor’s degree from an accredited college or university.
• At least one year of experience in a human services environment or a related field.
• Strong crisis intervention, assessment, and communication skills.
• Ability to work effectively with clients, families, colleagues, and community partners.
• Ability to maintain confidentiality and complete clear, concise documentation.
• Basic computer skills, including Microsoft Office applications.
• Valid FL Driver License.

• Bachelor’s degree in Mental Health, Social Services, or a related field.
• Master’s degree.
• Experience in crisis counseling, behavioral health, or community-based services.

• Provide crisis intervention to individuals in the community.
• Conduct emergency and non-emergency assessments.
• Respond to crisis situations, assess risk, and develop safety plans.
• Provide in-home and therapeutic services using an interactive approach.
• Complete at least three follow-up interventions, in person or by phone.

• Coordinate warm handoffs to appropriate community agencies and services.
• Assist clients with transportation, treatment consent forms, releases of information, and attendance at initial appointments.
• Apply knowledge of the Baker Act and Marchman Act.
• Provide appropriate referrals and community education.
• Participate in staff meetings, treatment team meetings, and community outreach.

• Coordinate services with team members to support client needs and appropriate discharge planning.
• Maintain records and logs of mobile crisis assessments and community contacts, including phone and face-to-face interactions.
• Collaborate with community agencies and provide crisis intervention training and education.

• Manage remote shifts and perform assigned duties while working remotely.
• Maintain a high level of confidentiality and follow applicable Center policies and procedures.

• Perform other duties as assigned.
• Participate in required meetings, trainings, and team activities.

• Crisis Intervention:
  Advanced crisis counseling, intervention, and assessment skills.
• Legal and Policy Knowledge:
  Understanding of the Baker Act, Marchman Act, abuse reporting, confidentiality laws, and Center policies and procedures.
• Communication:
  Ability to prepare clear, concise assessments and communicate professionally with clients, families, staff, and community partners.
• Teamwork and Organization:
  Strong organizational and leadership skills, with the ability to collaborate effectively with a wide range of individuals.
• Technology and Customer Service:
  Basic Microsoft Office skills and strong customer service skills, including handling and redirecting phone inquiries.

• Extensive walking may be required.
• Frequently getting in and out of a vehicle.
• Climbing stairs and…