Remote Prior Authorization Pharmacy Technician Job Dallas Texas USA,Healthcare

Remote Prior Authorization Pharmacy Technician

Location:

Remote (U.S.

-based) Pay: $20.00/hr

Schedule:

Monday–Friday, assigned 8-hour shifts between 8:00 AM – 8:00 PM CT (mandatory overtime) Training: 6 weeks, Monday–Friday 8:00 AM – 4:30 PM CT (attendance is critical)

Position Overview

We’re seeking a Remote Prior Authorization Pharmacy Technician to handle high-volume inbound calls from members, providers, and other callers. You’ll provide professional phone support through a criteria-based prior authorization process, document approvals/denials accurately, and route clinical/judgment questions to a pharmacist.

Responsibilities

Take inbound calls and provide professional customer service support
Document interactions, approvals/denials accurately and timely
Escalate clinical questions to the pharmacist
Work across multiple systems while on calls
Use MS Teams and Outlook daily (Word/Excel helpful)

Required Qualifications

1+ year inbound, high-volume call center experience (healthcare/insurance/PBM/medical office preferred)
Strong communication, customer service, and documentation/data entry skills
Comfortable multitasking across multiple systems during calls
Verifiable High School Diploma or GED

Preferred Qualifications

Pharmacy Technician experience strongly preferred
Pharmacy Tech License/Certification/Trainee License preferred
If you have an active credential, include a screenshot of the active credential at the top of your resume

Remote Work Requirements (Must Have)

Hardwired internet connection (Wi-Fi only is not acceptable)
Internet speed of 25 Mbps download / 3 Mbps upload minimum
Internet speed test screenshot required with submission
Private, HIPAA-compliant workspace
Smartphone required (for use of the PING application)

Additional Candidate Questions (please answer on your resume)

City/State you currently reside in
Do you hold a Pharmacy Tech License/Certification/Trainee License? If yes, type + expiration
Years of Pharmacy Tech experience (brief summary)
Years of high-volume inbound call center experience (brief summary)
Any prior authorization experience? (Yes/No + brief details)
Proficiency level: MS Teams, Outlook, Word, Excel (Beginner/Intermediate/Advanced)
Confirm you have a HIPAA-compliant workspace and hardwired internet meeting minimum speeds
Any planned time off/conflicts impacting 6-week training and assigned shifts