RCM​/OPH Manager

Eye Care Partners is the nation’s leading provider of clinically integrated eye care. Our national network of over 300 ophthalmologists and 700 optometrists provides a lifetime of care to our patients with a mission to enhance vision, advance eye care and improve lives. Based in St. Louis, Missouri, over 650 ECP-affiliated practice locations provide care in 18 states and 80 markets, providing services that span the eye care continuum.

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The RCM Manager is responsible for managing all activities within the revenue cycle management function for the region. RCM processes include but are not limited to insurance verification, authorizations, patient statements, charge entry/coding, submission of clean claims, collection of patient and insurance receivables, patient and operation communications, and credentialing.

• Implement and maintain an efficient workflow within the practices
• Ensure that all employees within the department have received the proper level of training to complete their daily tasks
• Cross training in other departments to ensure the highest level of accuracy and efficiency.
• Assess new acquisition revenue cycle processes
• Identify opportunities with RCM systems
• Work with the Sr RCM Manager or Director in the development of streamlining processes and maintain accurate and timely billing processes
• Create and implement metrics for productivity and quality
• Ensure adherence to and compliance of payor, government and internal system regulatory policies
• Monitor key revenue cycle management performance levels for each team member as well as each RCM team
• Conduct routine monitoring and auditing activities to ensure staff production goals and quality of work is met
• Conduct streamlined communication processes with practice RCM teams, Practice Administrators, RCM leadership, and various departments across the organization.
• Carry out supervisory responsibilities in accordance with company policies
• Adheres to all safety policies and procedures in performing job duties and responsibilities while supporting a culture of high quality and great customer service.
• Performs other duties that may be necessary or in the best interest of the organization.

HS Diploma or GED

4 Year Bachelor's Degree -(Business, Health Management, Medical Billing, Finance or related field)

• 5+ years billing experience with proven leadership ability.
• 5+ years Revenue Cycle experience
• 2+ years Management experience in a corporate setting
• Experience with accounts receivable and understanding of the revenue cycle for payors

• Detail oriented, professional attitude, reliable
• Management and organizational skills to support the leadership of this function
• Ability to follow or provide verbal & written instructions with sufficient grammar and spelling skills to avoid mistakes or misinterpretations
• Interpersonal skills to support customer service, functional, and teammate support needs
• Able to communicate effectively in English, both verbally and in writing
• Ability for basic to intermediate problem solving, including mathematics
• Proficiency with Microsoft Excel, Word, PowerPoint and Outlook
• Specialty knowledge of systems relating to job function
• Knowledge of state and federal regulations for this position; general understanding of HIPAA guidelines

• Directly supervises team members in the RCM Department
• Carries out supervisory responsibilities in accordance with the organization's policies and applicable laws.
• Responsibilities include interviewing, hiring, and training employees, planning, assigning, and directing work, appraising performance, rewarding and disciplining employees, addressing complaints and resolving problems.

For remote team members, HIPAA compliant home office environment. Ability to work in a remote environment while performing required duties and remaining patient focused. Able to work varying shifts including early mornings/evenings to attend meetings and cross training or support other initiatives

• Competitive pay and comprehensive benefits including medical, dental, vision, 401k, paid holidays and Paid Time Off.
• Career experiences that provide team members with opportunities for personal and professional growth in a rewarding work environment.
• Opportunities that spark your imagination and ignite your passion to help others.

Job descriptions are intended to be accurate reflections of those…