Adherence Care Navigator ; Remote CPhT

Position: Adherence Care Navigator 2 (Remote CPhT)
TEKsystems is currently searching for qualified nationally Certified Pharmacy Technicians to fill openings for an Adherence Care Navigator 2 role. This is a remote role that is working in a high-volume outbound call center environment, responsible for 80-100 outbound calls per shift. Must have an active CPhT certification and experience making medication adherence calls.

Job Description Seeking Certified Pharmacy Technicians (CPhT) to serve as Adherence Care Navigators in a high-volume, remote outbound call center environment. This is not a retail pharmacy role candidates must be comfortable conducting 80100 structured outbound calls per day to Medicare members, pharmacies, and healthcare providers.

The primary focus of this role is identifying and resolving medication adherence barriers for patients managing chronic conditions including diabetes, hypertension, hyperlipidemia, and asthma. Navigators follow structured call guides, provide patient education within defined scope, coordinate with pharmacies and providers as needed, and document all interactions in real time across multiple systems.

Success in this role requires strong verbal communication, active listening, empathy, and the ability to maintain quality and professionalism in a metrics-driven environment. Candidates must be self-directed, comfortable working remotely, and committed to HIPAA compliance and documentation accuracy.

RequirementsCPhT (PTCB) - MUST HAVE ACTIVE CPhT CERTIFICATION & BEING NATIONALLY CERTIFIEDHigh School Diploma or GED Minimum 2 years of pharmacy or related patient interaction experience

Proficient in Microsoft Word, Excel, Outlook, and Google - ability to learn new technology2-5 years experience with pharmacy and heavy outbound calls

Medicare/managed care experience preferred

Must be able to work independently in a remote environment

Bilingual a plus:
Spanish, Mandarin, Korean, Cantonese, and Vietnamese (must be proficient in English AND second language)
Regular Shift

Hours:

Full Time, 40 hours per week. Monday-Friday 8-hour shift times range between the hours of 8:00AM-8:00PM CST (e.g. 8-4:30pm, 8:30-5pm, 9-5:30pm, 9:30-6pm,10-6:30pm CST, etc.) Training Schedule (first week):
Monday-Friday 8:00AM-4:30PM CSTPlacement Type:
Contract guaranteed through the end of the year Fully Remote: equipment is provided MUST be able to meet all work-from-home requirements

Must be able to hardwire connect directly into router/modem for internet (TMOBILE, SATELLITE OR 5G INTERNET IS NOT ACCEPTED)
Must meet internet speed requirements: 50 Mbps download speed & 10 Mbps upload speed

Must have a quiet, distraction free work-space to setup equipment and maintain working from home

Job Type & Location This is a Contract position based out of Franklin, TN.Pay and Benefits The pay range for this position is $19.00 - $22.00/hr individual compensation offered for this position within this range will depend on many factors, including qualifications, skills, relevant experience, job knowledge, geographic location, internal equity, and other pertinent job-related factors.

Eligibility requirements apply to some benefits and may depend on your job
classification and length of employment. Benefits are subject to change and may be
subject to specific elections, plan, or program terms. If eligible, the benefits
available for this temporary role may include the following:

Medical, dental & vision
Critical Illness, Accident, and Hospital
401(k) Retirement Plan Pre-tax and Roth post-tax contributions available
Life Insurance (Voluntary Life & AD&D for the employee and dependents)
Short and long-term disability
Health Spending Account (HSA)
Transportation benefits
Employee Assistance Program
Time Off/Leave (PTO, Vacation or Sick Leave)
Job Type &…