Patient Services Intermediate

Provide clinic operational support to the Pediatric Specialties ACU in any division. Coordinate and facilitate communication between physicians, nurse providers, clinic personnel, and patients regarding issues relevant to medical care. Assist in identifying and resolving clinic operational problems and help train new staff members on the clinical support operations. Individuals must maintain excellent rapport in person or via the telephone with patients, faculty, and staff, within a team setting.

Participate fully in the Lean in Daily Work (LIDW) model of continuous quality improvement.

• Fax Server Management; distribute faxes to nursing, providers, verify document information in MiChart as needed.
• Correspond with Providers to obtain additional documentation and medical records from referring providers
• Sign Now Management
• Inbasket Management:
  Review and triage all in basket messages and forward to appropriate fellow or provider for follow up.
• Process Lab Results
• Obtain Medical Records
• Process FMLA paperwork, school forms, Camp Oasis form, college accommodation forms, etc.
• Perform other related duties as assigned by management.
• Provide backup coverage for other PSI roles as identified by leadership.

• High School diploma or an equivalent combination of education and experience is necessary.
• 3-4 years experience within a large, complex healthcare system.
• Experience and proficiency in utilizing computer including standard business computing programs and EMR.
• Must have a solid knowledge of general office practices and ability to understand medical documentation, coding and diagnosis.
• Strong interpersonal and communication skills are necessary.
• Demonstrated active listening, written, verbal and information technology skills.
• Ability to manage stress effectively.
• Demonstrated excellent attendance and reliability.
• Ability to work collaboratively and seamlessly as an integral member of the team.

• Experience with pediatric population.
• Solid understanding of computer systems, and Microsoft Office applications.
• Proficiency in Medical Terminology.
• Previous experience with MiChart Cadence/Epic system.
• Seek constructive approach to resolving workplace issues.
• Respond positively to change, showing willingness to learn new ways to accomplish work.
• Adhere to high standards of teamwork by demonstrating adaptability, flexibility, and consistently sharing information and resources with others.
• Knowledge of University policies and procedures.

Michigan Medicine is one of the largest health care complexes in the world and has been the site of many groundbreaking medical and technological advancements since the opening of the U-M Medical School in 1850. Michigan Medicine is comprised of over 30,000 employees and our vision is to attract, inspire, and develop outstanding people in medicine, sciences, and healthcare to become one of the world?s

most distinguished academic health systems. In some way, great or small, every person here helps to advance this world-class institution. Work at Michigan Medicine and become a victor for the greater good.

• Excellent medical, dental and vision coverage effective on your very first day
• 2:1 Match on retirement savings

Positions that are eligible for hybrid or mobile/remote work mode are at the discretion of the hiring department. Work agreements are reviewed annually at a minimum and are subject to change at any time, and for any reason, throughout the course of employment. Learn more about the work modes.

This position is covered under the collective bargaining agreement between the U-M and the Service Employees International Union (SEIU), which…