Supervisor, Care Management - IW

Pay Plan

Title:

Supervisor, Care Management

Working Title:

Supervisor, Care Management - IW

Cost Center: 8600/Provider Based Care Management

FLSA Status:
Exempt

Posting Salary Range: $64,711 - $86,549

Office

Location:

Remote in North Carolina within 75 miles of Trillium’s South Central Region (See requirements section for included counties)

Make an impact. Trillium Health Resources is a Tailored Plan and Managed Care Organization (MCO) serving 46 counties across North Carolina. We manage services for individuals with serious mental health needs, substance use disorders, traumatic brain injuries, and intellectual/development (IDD) disabilities. Our mission is to help individuals and families build strong foundations for healthy, fulfilling lives.

Trillium believes that empowering others begins with supporting our team. We offer our employees:

• A collaborative, mission-driven work environment
• Competitive benefits and work-from-home options for most positions
• Opportunities for professional growth in a diverse inclusive culture
• Every day, our work changes lives - from children thriving through early intervention and school-based therapies, to adults with severe mental illness living independently and contributing to their communities.

This position’s primary responsibilities include overseeing a team of professionals who provide localized support within a managed care environment to members who receive Innovations Waiver funding and who have Intellectual or Developmental Disabilities or Traumatic Brain Injury. The Supervisor, Care Management - IW ensures staff implement industry standard, evidence-based and best practices to support members using the Trillium Connections Care Management platform.

They provide oversight to ensure members receive whole-person care that focuses on all members’ needs including physical health, behavioral health, and social determinants of health/unmet health resource needs that help to establish positive outcomes for members.

On a typical day, you might:

• Provide direct supervision and oversight for assigned team of localized, multi-disciplinary team supporting members with intellectual/developmental/TBI disabilities.
• Ensure staff utilize workflows as required in Trillium Connections to complete Care Management comprehensive assessment and care plans for members as care needs change.
• Establish a team based, person-centered approach to coordination of care to be implemented by all team members that effectively manages a member’s physical health, behavioral health, and social determinant of health needs using established workflows and processes effectively and efficiently and in accordance with NCQA procedures.
• Monitor teams to help ensure integration of care through the establishment of a multi-disciplinary team (e.g. member, caretaker/legal guardian, PCP, behavioral health and IDD providers, specialists, nutritionists, pharmacy, etc.) to meet the member’s needs.
• Be familiar with evidence-based and best practices for members and translate that knowledge into specific processes, procedures, and workflows for staff to identify and facilitate effective and efficient coordination and management of care for members.

• Trillium knows that work/life balance is essential. That's why we offer:
• Typical working hours: 8:30 am - 5:00 pm
• Work-from-home options available for most positions
• Health Insurance with no premium for employee coverage
• Flexible Spending Accounts
• 24 days of Paid Time Off (PTO) plus 12 paid holidays in your first year
• NC Local Government Retirement Pension (defined-benefit plan) systems-funds/local-governmental-employees-retirement-system-lgers/lgers-handbook
• 401k with 5% employer match and…