Patient Financial Rep

Location:

100% Remote (Must reside and work within the United States)

We are seeking compassionate, customer-focused professionals to join a growing healthcare revenue cycle team as a Patient Financial Advocate. In this role, you will help patients better understand and resolve their medical account balances while delivering exceptional service and support.

This position is ideal for individuals with call center and healthcare experience who enjoy helping others, solving problems, and making a positive impact during what can be a stressful time for patients. Extensive training, mentorship, career growth opportunities, and performance-based incentives are provided.

The Patient Financial Advocate serves as a key point of contact for patients regarding their medical accounts. This role handles inbound and outbound calls, responds to billing inquiries, establishes payment arrangements, and helps patients identify resources that may assist with their financial obligations.

Success in this role requires strong communication skills, empathy, attention to detail, and the ability to navigate a fast-paced, metrics-driven environment.

• Receive and place inbound and outbound calls regarding patient account balances.
• Assist patients with billing questions, insurance updates, and payment options.
• Establish payment plans and negotiate payment arrangements when appropriate.
• Process credit card payments and document account activity accurately.
• Research account information and provide timely resolution to patient concerns.
• Identify patients who may qualify for additional financial assistance or resources.
• Escalate complex billing issues to team members or management as needed.
• Adhere to healthcare privacy standards, collections regulations, and company policies.
• Meet or exceed productivity, quality, and customer service metrics.

• Minimum of 1 year of recent call center experience.
• At least 6 months of healthcare-related experience, such as:
• Medical billing
• Insurance claims
• Patient scheduling
• Healthcare customer service
• Revenue cycle support
• Strong customer service and communication skills.
• Working knowledge of medical terminology.
• Ability to demonstrate empathy and professionalism when assisting patients.
• Comfortable working in a fast-paced, performance-driven environment.
• Basic proficiency with Microsoft Office applications.

• Bilingual Spanish skills.
• Experience working remotely.
• Collections or payment negotiation experience.
• Familiarity with healthcare billing and insurance processes.
• Experience handling high-volume inbound calls.

• This is a remote position. Candidates must have:
• Reliable high-speed internet (minimum 50 Mbps recommended).
• A dedicated, private workspace free from distractions.
• Ability to work independently while remaining engaged with a virtual team.
• All equipment will be provided, including dual-monitor setup.

Training

Schedule:

Monday-Friday - 8:30 AM - 4:00 PM MST

• Approximately 12 days of instructor-led training followed by a structured nesting period with ongoing support and mentorship

Regular Schedule After Training:
Shifts scheduled between 8:00 AM - 6:00 PM MST - Monday-Friday

• 100% remote opportunity
• Comprehensive paid training program
• Dedicated mentor during onboarding
• Monthly and quarterly performance bonus opportunities
• Strong career growth and leadership development pathways
• Opportunity to move into other departments after gaining experience
• Collaborative team environment that celebrates employee achievements and milestones
• Growing organization supporting hospitals and healthcare systems nationwide

This is a Contract to Hire position based out of Salt Lake City, UT.

The pay range for this position is $18.00 - $20.00/hr.

Individual compensation offered for this position within this range will depend on many factors, including qualifications, skills, relevant experience, job knowledge, geographic location, internal equity, and other pertinent job-related factors.

Eligibility requirements apply to some benefits and may depend on your job classification and length of employment. Benefits are subject to change and may be subject to specific elections, plan, or program terms. If eligible, the benefits available for this temporary role may include the following:
Medical, dental & vision Critical Illness, Accident, and Hospital 401(k) Retirement Plan…