Access Counselor-Remote; reside in IL Job Springfield Illinois USA,Healthcare

Position: Access Counselor-Remote (must reside in IL)

Become a champion of hope.

At Rosecrance, we’ve been leading the way in behavioral health services for over a century. Our team empowers individuals and families to overcome substance use and mental health challenges through compassionate care and evidence-based therapies. If you’re ready to make a meaningful impact, we’re ready to welcome you! We are looking for dedicated individuals to join our team and help deliver on our mission of hope and recovery.

Position

Summary

The Access Counselor – Specialized Services plays a key role in coordinating access to care for clients, ensuring timely and effectively solutions while supporting business development efforts. Primarily focused on access coordination, this position will contribute to building relationships with referral sources and expanding service opportunities. This position will demonstrate flexibility in meeting the needs of professional sources, collaborate with internal and external stakeholders to identify growth opportunities, and maintain a strong community present through regular outreach, meetings and events.

Qualifications

Bachelors Degree in Psychology, Social Work, Counseling, or related behavioral health field
Illinois Certified Addiction Counselor (CADC, or licensed in Illinois as a LSW of LPC)
Must qualify as a MHP per Illinois Department of Mental Health Rule 132
Proven experience in behavioral health, social service, or related field
Experience in coordinating care with hospital systems, Employee Assistance Programs, or other safety sensitive populations
Strong problem-solving abilities and organizational skills to manage complex cases and coordinate care
Excellent communication and interpersonal skills, both written and oral, for building effective relationships
Ability to present and coordinate information for clients, staff, and community sources
Strong computer skills required, including proficiency in operating various software applications, and navigating digital platforms effectively
Familiarity with the Chicago and Rockford regions preferred
Valid driver’s license and the ability to meet agency insurance requirements
Belief in the mission and vision of Rosecrance

Responsibilities

Work hours prescribed and any additional hours deemed necessary for responsibilities assigned, including some evening and weekend availability.

Serve as the primary point of contact for professional referral sources and clients, ensuring a seamless intake process.

Assess client needs, determine eligibility, and coordinate services promptly and effectively.

Collaborate with clinical and administrative teams to address client challenges and expedite solutions.

Maintain detailed records and ensure complicate with regulatory and organizational standards.

Building and maintain relationships with referral sources, including community organizations, healthcare providers, and local agencies.

Collaborate with the business development team to identify and pursue new opportunities for growth.

Represent the organization at community events, networking functions, and professional meetings.

Engage with internal and external stakeholders daily to ensure alignment of access and growth strategies.

Participate in cross-functional team meetings to share insights and updates.

Spend at least one day per week in the community, meeting with referral sources and attending relevant events.

Act as a liaison between the organization and the community, fostering trust and partnership.

Understand and comply with all of the principles established by the Rosecrance Corporate Compliance Program and Code of Conduct.

Perform all responsibilities in compliance with the mission, vision, values, and expectations of Rosecrance.

Deliver exceptional customer service consistently to every customer.

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