Remote Patient Scheduler at IKS Health

Location: Quebec City

Join IKS Health as a Remote Patient Scheduler and enhance the patient experience from your home. Manage patient appointments efficiently and uphold data integrity throughout the scheduling process.

As a vital team member in the Revenue Cycle Management (RCM) process, you will handle high-volume scheduling calls for White-Wilson Medical Center patients. With over 1+ year of experience in healthcare scheduling or patient access, your role is crucial for capturing accurate patient data and optimizing provider schedules. You will ensure seamless patient interactions while minimizing billing errors and claim denials.

Key Responsibilities:

• Manage high-volume inbound and outbound scheduling calls

• Accurately capture patient demographics and insurance information

• Perform real-time insurance eligibility checks for patients

• Adhere to provider-specific scheduling templates and guidelines

• Handle patient inquiries with exceptional customer service

Requirements:

• High school diploma or equivalent required

• 1+ years experience in healthcare contact centers or medical scheduling

• Familiarity with medical terminology and insurance types

• Experience with EHR and PM scheduling software

• Strong attention to detail and customer focus

Utilize your customer service skills and attention to detail to support patients at IKS Health while working remotely.