Care Coordinator - PCCN

Department: PCCN | Value Based Network Ops

Location:

Phoenix

Shift: Mon-Fri, Days, 8am-5pm

Category:
Administrative Support

Posting #: 1067134

Employee Type:
Full-Time

Posting

Note:

Care Coordinator (Remote – AZ Residents Only)

Position Summary:

This role is responsible for providing comprehensive care coordination for a large pediatric population within Maricopa County. The Care Coordinator supports patients and families by connecting them to medical, behavioral health, community, and government resources, ensuring continuity and quality of care.

Work Environment

Remote position with occasional in-office expectations

Candidates must reside in Arizona (community knowledge preferred)

Standard schedule: 8-hour shift starting between 7:30 AM – 8:30 AM

• Conduct proactive outreach to patients and families to assess care needs (not solely referral-based)
• Coordinate services across medical, behavioral health, school systems, and community resources
• Manage incoming referrals and ongoing care coordination activities
• Support population health initiatives (e.g., well-child visits, immunizations, chronic conditions such as asthma)
• Build rapport and engage patients/families telephonically
• Ensure timely follow-up, documentation, and case management

• Experience in healthcare support roles
• Strong phone-based communication and patient engagement skills
• Proven ability to multitask in a fast-paced environment
• Highly organized with strong time management and follow-through
• Self-motivated with the ability to work independently
• Comfortable adapting to new processes and managing changing priorities

• Ability to build trust and relationships quickly over the phone
• Strong critical thinking and problem-solving skills
• High level of accountability and ownership of caseload
• Comfort with proactive outreach to patients

Care coordination involves deliberately organizing patient care activities and sharing information among all the participants concerned with a patient`s care to achieve safer and more effective care. The goal of care coordination is to facilitate the appropriate and efficient delivery of health care services both within and across systems. Fostering a patient-centric approach, recognizing and respecting the diverse cultural backgrounds, beliefs, and values of patients, and tailoring care navigation services accordingly.

Care coordination improves both patient satisfaction and health outcomes. Care Coordination is a truly collaborative approach. Care Coordinators are excellent problem-solvers who are dedicated for finding the best solution to their patients’ needs. They have strong research abilities that enable them to seek out resources related to each client’s specific life situation. Care coordinators are highly organized and efficient, allowing them to serve as many clients as possible without sacrificing personalized attention and enjoy taking initiative to improve their patients’ quality of life.

• Care Management Support
  • A) Provide outreach to care management candidates and completes appropriate needs assessment.
  • B) Identify potential gaps in patients medical, social, developmental, behavioral, and educational domains as well as in their informal support system (s). Once identified, think outside of the box to fill these gaps and meet patient/families needs.
  • C) Serves as the main point of contact for patients/families participating in services. Serve as an advocate for patient and family needs.
  • D) Send patient/family verified educational materials, programs, and community resources.
  • e) Assist with obtaining/sending referrals, scheduling appointments, and completing follow up.
  • f) Document all patient interactions in the Pediatric Care…