Renewal Lead; HSC DOH

This position offers a hybrid work arrangement, combining remote work with scheduled onsite work at our DOH facility in Tumwater, WA, approximately 4-5 days per month depending on the business need.

This License Renewal Specialist serves at the journey professional level, providing technical license, registration, and certification renewal consultation and assistance to health services providers and staff in a public health program closely linked to the Department’s mission.

This position identifies and resolves highly complex, cross-agency and unique customer problems and issues related to license, registration, and certification renewal legislation and policy, and recommends ways to improve efficiencies working with work groups, agencies and partners. This position is also responsible for training and coaching regarding online services, to support the requirements for skill and safety for healthcare providers renewing their credentials online.

• Assesses and evaluates incoming license renewals for completeness, accuracy, signature, and adherence to established departmental policy, procedure, state legislation, laws, regulations, and other regulatory requirements, standards and practices.
• Identifies, reviews and resolves renewal related discrepancies
  , judging the best solution or action to resolve or respond to difficult issues.
• Applies independent judgment
  , assuring compliance with laws, rules, policies, procedures, and standards.
• Ensures compliance with state, federal regulations and requirements when resolving problems and answering questions.
• Processes enforcement related tasks for health profession credentials by modifying credential statuses when providers are placed on compliance and after fully complying with disciplinary orders.

• Performs as lead worker on an operational team under management direction to deliver effective results on time and to required quality standards.
• Assigns, coordinates and facilitates the flow of work to maximize the efficient and effective use of resources so that activities are completed within time and quality targets.
• Monitors progress of work and identifies obstacles to the delivery of renewal products and services, implementing timely resolutions to meet performance targets.
• Responds to and addresses renewal questions and issues noticed by front-line staff.
• Provides as a backup to the supervisor if they are out of the office.
• Collaborate with team members to ensure best practices.

• Provides technical consultant and assistance to health service providers and staff on difficult questions and complex, non-standard regulatory and licensing activities.
• Interprets, trains and explains renewal licensing
  , registration, and certification laws, providing ongoing support as laws change or new professions are added.
• Coaches lower-level staff regarding license renewal, refund, call center, and operations procedures.
• Assists Renewal Specialists with new renewal processing, renewal questions, and ongoing maintenance of credentials.
• Instructs and ensures proper and accurate intake of contact data entry
  , affecting data integrity and overall system of record accuracy.

• Researches multiple resources to provide in-depth interpretation of laws regarding renewal eligibility, education requirements, license status, laws, policies, and procedures over the phone, in person, and through written correspondence.
• Verifies and obtains information about credential holder renewals by searching online databases and other resources.
• Communicates with representatives of DOH programs, state and local…