Tissue Donation Coordinator; Hybrid

• Full-time
• Compensation: USD 31 - USD 31 - hourly

Come join our team and become part of what the Boston Globe has recognized as one of the Top 100 Women-Led Businesses in Massachusetts 2018
-2025!

Saving lives through organ and tissue donation is the mission uniting our employees and drives the work we do.

New England Donor Services (NEDS) coordinates organ and tissue donation in Connecticut, Maine, Massachusetts, New Hampshire, Rhode Island, the eastern counties of Vermont and Bermuda. Responsible for one of the largest of the 55 Organ Procurement Organizations (OPOs) that make up the nation’s donation system, NEDS works with over 200 hospitals and serves nearly 15 million people in our region, screening nearly 55,000 potential donor referrals annually.

With nearly $150M in operating revenues, NEDS employs 398 clinical and non-clinical staff members throughout New England and across the country.

Our vision is to be a leader in the development and implementation of strategies to increase the life‑saving and life‑enhancing gifts of organ and tissue donation through effective relationships with our clinical partners, donor families and the communities we serve.

Looking for meaningful work, great benefits, and a place to belong? As a Tissue Donation Coordinator, the work you do will help guide donor families through the tissue donation process that can lead to impacting countless individuals.

Tissue donations are pivotal in helping children who require heart valve transplants lead full and healthy lives, breast cancer survivors in need of mastectomy surgeries feel whole again, restoring sight to those who suffer from corneal blindness, and so many others.

What You’ll Do:

• Handle incoming donor referral calls from hospital staff and clinical partners to obtainand evaluate medical information regarding potential tissue donor suitability
• Work empathetically and compassionately with potential donor families to advocate for donation, conduct history questionnaires, and obtain informed consent to donation
• Coordinate logistics of tissue recoveries with both internal and external partners and stakeholders
• Follow best practices and provide exemplary customer service while communicating with teammates, partners, and stakeholders including Hospital staff, Clinical partners, Funeral Homes, Medical Examiners, District Attorneys, and others.

What You’ll Work:

• One 12-hour on-call shift every 2 weeks
• A variety of Day, Mid, and Night shifts

Ability to work both remotely from a home office setting and onsite in Waltham, MA - remote opportunities are available once you have completed the orientation process (after several months) and you are completely independent.

• During the orientation period all shifts will be onsite in Waltham, MA.
• Shifts that support our 24-hour, 365-day a year mission including weekends and holidays

What You’ll Be a Part Of:

You will be part of a team that supports the NEDS mission, to Save and Heal Lives, through the gift of Organ and Tissue Donation. As an NEDS employee, our benefits include:

• Generous paid time‑off program
• Health, Dental, Vision, and Mental Health insurance coverage
• 2x Annual Salary Life Insurance
• Fertility Benefits
• Flex Spending Account Options
• 403(b) Retirement Plan with Organizational Contributions
• Tuition Reimbursement
• Employee Assistance Program (EAP)
• Pet Insurance
• Personal career and skill development opportunities

You can also participate in Corporate sponsored events like the annual Blue & Green Walk, Community Volunteering opportunities, Organization-wide team‑building outings, and more!

What You’ll Bring:

• Bachelor’s degree and one year of relevant experience; or, strong consideration will be given to candidates who have an Associate’s…