Medical Record Retrieval Specialist - Orange County, FL

Become a part of our caring community The Medical Record Retrieval Specialist (Risk Adjustment Representative) travels to provider offices within the region and scans medical records into a secure system. The records are reviewed by Humana's Coding staff.

• Live in Orlando area
• Travel to Orange, Osceola, Marion, Lake, Sumter and other surrounding counties

Travel up to 50% of the time in Orange, Osceola, Marion, Lake, Sumter and other surrounding counties in FL with the possibility of occasional overnight stays.

Travel up to a week at time to surrounding counties near Jacksonville, based on business needs.

Collect medical records by using a laptop and portable scanner to scan paper records and/or download electronic medical records to a thumb drive to meet production goals.

Visits to physician offices in a timely, efficient manner to meet all deadlines.

Answering phones, electronically faxing, internet search and email utilization.

Research and updates site information by utilizing Care Plus internal systems.

Follows Care Plus and HIPAA confidentiality standards to protect the confidentiality of member information.

Demonstrates a professional and courteous manner when communicating with others with the ability to clearly and accurately state the agreed upon resolution.

Use your skills to make an impact.

• Live in the Orlando, Florida area
• 1 or more years of Telephonic environment experience and/or customer service in an office setting
• Proficiency in Microsoft Office Word and Excel
• Ability to travel locally up to 50% of the time
• Ability to travel overnight occasionally within the region
• Must have reliable car transportation
• Working knowledge of computers, or a demonstrated technical aptitude and an ability to quickly learn new systems
• This job is part of Humana's Driver safety program and therefore requires an individual to have a valid State Driver's license and proof of personal vehicle liability insurance with at least 100/300/100 limits and requires running a Motor Vehicle Report as part of the background check process.

• 1 or more years of experience with Medical Record or Health information retrieval experience
• In a Hospital, Healthcare and/or Medical Office setting
• Knowledge and experience in managed care
• Medical terminology
• Experience in EMR (Electronic Medical Records) systems
• Medical Record retrieval experience
• Bilingual English and Spanish
• Healthcare experience

Hours 8am-5pm, could be earlier depending on travel/provider office. Hours subject to change based on business needs.

To ensure Home or Hybrid Home/Office associates’ ability to work effectively, the self-provided internet service of Home or Hybrid Home/Office associates must meet the following criteria:

• At minimum, a download speed of 25 Mbps and an upload speed of 10 Mbps is recommended; wireless, wired cable or DSL connection is suggested
• Satellite, cellular and microwave connection can be used only if approved by leadership
• Associates who live and work from Home in the state of California, Illinois, Montana, or South Dakota will be provided a bi-weekly payment for their internet expense

Humana will provide Home or Hybrid Home/Office associates with telephone equipment appropriate to meet the business requirements for their position/job.

Work at a dedicated space lacking ongoing interruptions to protect member PHI / HIPAA information.

To ensure Home or Hybrid Home/Office employees’ ability to work effectively, the self-provided internet service of Home or Hybrid Home/Office employees must meet the following criteria:

• At minimum, a download speed of 25 Mbps and an upload speed of 10 Mbps is required; wireless,…