Revenue Cycle & Operations Leader

Job Title Associate Director for Revenue Cycle and Operations

Location

Campus

Commitment to On-Campus Experience

Syracuse University is committed to delivering an exceptional student experience through vibrant, engaged campus communities. This position is based at the above campus location and requires regular in-person presence to support our students, collaborate with colleagues, and contribute to our thriving academic environment. Syracuse University values the collaboration, mentorship, and spontaneous connections that happen when our community works together on campus.

Remote work arrangements are limited in accordance with University policy.

Pay Range

Pay Range $75,700 - $88,000

Pay rates at Syracuse University are based on a combination of factors including, but not limited to, the job responsibilities; the candidate’s education, training, work experience and key competencies; the university’s strategic priorities; internal peer equity; applicable federal, state, local laws, grant funding and contractual requisites; and external market analyses.

Staff Level S5

FLSA Status

FLSA Status Exempt

Hours

Standard University business hours

8:30am – 5:00pm (academic year)

8:00am – 4:30pm (summer)

Hours may vary based on operational needs.

Job Type

Job Type Full-time

Unionized Position Code Not Applicable

Job Description

Barnes Center at The Arch is Syracuse University’s integrated health and wellness center which incorporates Counseling, Health, Health Promotion and Recreation. The Associate Director for Revenue Cycle and Operations is a core member of the Health and Wellness leadership team, reporting directly to the Associate Vice President for Health and Wellness. The Associate Director ensures efficient revenue cycle management, accurate insurance processing, compliance with medical billing regulations, and implementation of reliable technology systems supporting clinical and administrative operations.

This role directly supervises two medical billing staff, two health insurance staff, and one IT staff member. In addition to direct oversight of medical billing, health insurance, and IT, this position partners with Psychiatry, Pharmacy and Medical Laboratory to support accurate fee setting, billing, and reimbursement processes across those units. This position functions as the Barnes Center Privacy Officer.

Education and Experience

• Bachelor’s degree or higher in business administration, healthcare administration, or related field.
• Minimum 5 years experience in medical billing/revenue cycle management.
• At least two years supervisory experience.

• Strong knowledge of insurance processes, medical coding ( CPT / ICD
  -10), and healthcare compliance.
• Demonstrated ability to manage cross-functional and integrative team, including IT staff.
• Ability to work collaboratively with multiple departments.
• Strong written and oral communication skills.

• Direct oversight of medical billing and revenue cycle.
• Includes supervision of two medical billers to ensure timely and accurate claims submissions.
• Monitor accounts receivable, denial rates, and reimbursement trends.
• Manage provider enrollment and pursue opportunities to expand accepted insurance plans.
• Direct oversight of the Health Insurance Office and administrative oversight of the student health insurance plan, including enrollment, waivers, eligibility verification, and student/family communications.
• Ensure coordination between the Insurance Office and Medical Billing.
• Serve as the primary liaison to the insurance carrier/broker on plan administration, claims issues, and annual plan review.
• Direct supervision of two Health Insurance staff.
• Supervise the Application Specialist to ensure reliable…