SPA Administrator

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Main area SPA Administrator Grade Band 3 Contract Permanent Hours Full time - 37.5 hours per week (Shift patterns between the hours 8am-6pm Monday-Friday - weekend 9-1 rota basis) Job
-SOUTH-8352026

Site Merton Civic Centre Town Morden Salary £30,630 - £32,346 per annum, inclusive of HCAS Salary period Yearly Closing 22/10/2026 23:59

Welcome to Central London Community Healthcare (CLCH)

At CLCH, we proudly serve as a beacon of compassionate community healthcare across 14 vibrant London boroughs — Barnet, Brent, Ealing, Hammersmith & Fulham, Harrow, Hounslow, Kensington and Chelsea, Merton, Richmond, Wandsworth, Westminster, Hillingdon, Sutton, and Kingston — as well as Hertfordshire. We bring care closer to home, embracing the rich diversity of these communities with dedication and heart.

Recognised as a Good provider by the Care Quality Commission and celebrated among the top NHS employers, we are united by a shared passion: empowering our community health professionals to deliver care that truly makes a difference.

We are deeply committed to fostering an environment where every member of our team feels respected, valued, and inspired—a place where fairness, kindness, and inclusion blossom. Our culture is rooted in the principles of the NHS People Plan, Our NHS People Promise, and our own strategic Equality values and objectives, guiding us to create a truly supportive and inclusive workplace.

Together, we build a caring community where the warmth we show one another shines through in every life we touch.

We have an exciting opportunity for a Band 3 Single Point of Access (SPA) Administrator to join our administration team based at Merton Civic Centre within the South West Division of Central London Community Healthcare NHS Trust.

The SPA is a busy and essential service that supports clinical services across Merton and Wandsworth. The team supports services to manage the daily demand of referrals and telephone enquiries from patients, carers, family members, GPs and other healthcare professionals, ensuring people are directed to the right service at the right time.

As a SPA Administrator, you will play a key role in supporting clinical services by processing and registering referrals, managing appointment bookings, maintaining waiting lists and providing accurate information to service users and healthcare professionals. You will work closely with a variety of clinical teams including District Nursing, Specialist Nursing, Physiotherapy, Occupational Therapy, Podiatry, Diabetes Services, Speech and Language Therapy, Dietetics and Rapid Response.

This role involves working across the SPA's 7-day service operating hours (8am – 6pm Monday to Friday / 9am – 1pm weekends and bank holidays), with opportunities for agile home working once training and competency requirements have been completed.
THIS POST IS NOT ELIABLE FOR SPONSORSHIP

As a SPA Administrator, you will provide high-quality administrative support to ensure referrals, appointments and patient information are managed efficiently and accurately.

Key responsibilities include:

• Processing new referrals in line with local Standard Operating Procedures (SOPs) and service requirements.
• Using telephony and computer systems to receive enquiries, enter, update and retrieve patient information, ensuring all records are accurate and up to date.
• Booking, amending and cancelling appointments and clinics, and providing patients, carers and healthcare professionals with timely appointment information.
• Maintaining the integrity and confidentiality of patient records, including creating and updating records in accordance with Trust policies and procedures.
• Prepa…