Patient Referral Specialist

Independence, IA | Full-Time

Schedule:

Mon–Fri, 8:00 AM–5:00 PM (flexible) | In-Office

Pay: $17–$20/hr (based on experience)

A therapist-owned outpatient clinic in Independence, Iowa is hiring a full-time Referral Specialist. You’ll be the first point of contact for new patients: taking in referrals, verifying insurance, getting authorizations in place and scheduling patients with our physical, occupational and speech therapists.

An ideal candidate has experience as a medical receptionist, patient coordinator or front desk in a medical, dental or therapy office. If you’re the person who keeps a busy office running — and you like knowing patients get care without delays — this role is for you.

• Process new patient referrals and schedule patients promptly with the right therapist
• Verify insurance coverage and obtain prior authorizations when required
• Give new patients the correct paperwork and walk them through what’s needed before their first visit
• Audit and track patient files so records are complete before closing

• Answer phones and respond promptly to patients, therapists and vendors
• Check patients in and out, collect copays and manage therapist schedules
• Keep the clinic HIPAA-compliant and welcoming

• Order supplies and keep office equipment maintained
• Handle mail and mailings, such as birthday and recruitment cards
• Copying, typing and other admin support as needed

• High school diploma or equivalent
• 1–2 years of office or administrative experience
• Comfortable with email, Word, Excel and learning new software
• Detail-oriented, organized, and friendly on the phone and in person
• Handles high volume and interruptions, and prioritizes without close supervision

• Medical, dental or therapy office experience
• Insurance verification or prior authorization experience

• Medical, dental and vision insurance
• 401(k)
• PTO and personal days
• Continuing education
• Weekday daytime hours with flexibility — no nights or weekends
• Therapist-owned and therapist-managed — leaders who understand patient care
• Local clinic team supported by our home office