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Job Description & How to Apply Below
Texas
Job Description:
Place outbound calls to physician offices to obtain verbal authorization for prescription refills. Support continuity of patient care by ensuring refill requests are addressed timely and accurately. Use call scripts, workflows, and compliance guidelines to communicate effectively with healthcare providers. Document call outcomes and refill authorizations precisely in company systems. Escalate complex cases or concerns to pharmacy personnel or supervisors. Critical Information:
Remote work environment with a dedicated, lockable workspace free of noise. Primarily sedentary work performing high-volume outbound calls in a remote call-center setting.
Work hours:
Monday-Friday, 8:00 AM - 4:30 PM CST; schedule adherence monitored. Internet connection must be hard-wired Ethernet. Education/Licenses Needed:
Verifiable high school diploma or GED. Active Texas Pharmacy Technician License (expiration date required). Active PTCB Certification (expiration date required). Experience in healthcare call centers or pharmacy workflows preferred.
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