Revenue Cycle Customer Services Representatives

Continuity of Care Support Representative

Location:

Remote

Schedule:

Monday-Friday, operating hours 8:00 AM-8:00 PM EST (staggered shifts)

Contract Position

Position Overview

Seeking Continuity of Care Support Representatives to assist patients with questions related to health plan network changes, continuity of care processes, treatment plans, provider access, and insurance-related resources. This role focuses on educating and guiding patients through complex situations while providing outstanding customer support.

Key Responsibilities

+ Respond to inbound patient inquiries regarding continuity of care

+ Assist patients in locating information needed to complete insurance forms

+ Create, track, and resolve patient cases requiring additional research

+ Support questions related to treatment continuity, provider access, and out-of-network costs

+ Document all patient interactions and case resolutions

+ Coordinate with internal departments to obtain necessary patient information

+ Follow established FAQs, scripts, and escalation procedures

+ Provide empathetic support to patients navigating healthcare decisions

Qualifications

Previous healthcare customer service, patient access, insurance verification, billing, or call center experience

+ Strong communication and critical thinking skills

+ Ability to research, document, and manage case follow-up activities

+ Comfortable handling sensitive patient concerns

+

Experience with Epic or healthcare systems preferred

+ Ability to work in a fast-paced, high-volume contact center environment

Additional

Skills & Qualifications

+ Required or Strongly Preferred for Both Roles

+ Minimum of one to two years of customer service experience.

+ Experience working in an inbound contact center, call center, or queue-based phone environment.

+ Strong verbal communication and active-listening skills.

+ Ability to explain complicated healthcare or financial information in plain language.

+ Strong attention to detail and accurate documentation.

+ Ability to work independently in a remote environment.

+ Reliable attendance and punctuality.

+ Ability to follow scripts and procedures while still creating a positive, human patient experience.

+ Comfortable assisting patients who may be anxious, confused, frustrated, or concerned about losing access to established physicians.

+ Ability to protect confidential patient and financial information.

+ Comfortable working within a project where information, call volume, and procedures may change quickly.

+ Ability to receive feedback and adjust to updated FAQs, escalation routes, and workflows.

+ Willingness and ability to complete Sentaras required onboarding, screening, employment verification, and education verification before work.

Experience Level

Intermediate Level

Job Type & Location

This is a Contract position based out of Chesapeake, VA.

Pay and Benefits

The pay range for this position is $22.00 - $24.00/hr.

Individual compensation offered for this position within this range will depend on many factors, including qualifications, skills, relevant experience, job knowledge, geographic location, internal equity, and other pertinent job-related factors.

Eligibility requirements apply to some benefits and may depend on your job classification and length of employment. Benefits are subject to change and may be subject to specific elections, plan, or program terms. If eligible, the benefits available for this temporary role may include the following:
Medical, dental & vision Critical Illness, Accident, and Hospital 401(k) Retirement Plan Pre-tax and Roth post-tax contributions available Life Insurance (Voluntary Life & AD&D for the employee and dependents) Short and long-term disability Health Spending Account (HSA) Transportation benefits Employee Assistance Program Time Off/Leave (PTO, Vacation or Sick Leave)

Job Type & Location

This is a Contract position based out of Chesapeake, VA.

Final date to receive applications

This position is anticipated to close on Oct 23, 2026.

Workplace Type

This is a fully remote position.

About TEKsystems

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