WorkWell SPOA and MDT Administrator

Unfortunately NPC does not hold a license for Visa Sponsorship and cannot progress any applications for candidates without the right to work in the UK.

Fixedterm contract: 31 March 2029

Hours:

37.5 hours per week

Base:
Norfolk Primary Care Head Office, 3rd Floor, Reed House, Peachman Way, Norwich, NR70WF
, with regular travel to Work Well neighbourhood delivery sites across

Norfolk and some remote working.

Employed by NPC and working within the Work Well Norfolk service,the SPOA and MDT Administrator is the first point of contact for referrers and participants and keeps the Work Well Single Point of Access (SPOA) running smoothly. The postholder receives and logs every referral, gathers the information needed for triage, completes initial non-clinical screening underthe clinical oversight of the Advanced Nurse Practitioner, and makes sure accepted referrals reach a local Work and Health Coach the same day, so the service meets its one working day triage standard.

The postholder also provides full administrative support to the Work Well Multidisciplinary Team(MDT), and maintains the accurate participant records, SNOMED coding and management information that the ICB and the national DWP/DHSC team require eachmonth. The role suits someone who is highly organised, accurate and calm under pressure, handles sensitive information with discretion, and is positive about helping to mobilise a new service.

Norfolk Primary Care (NPC) is a Community Interest Company (CIC) delivering clinical services across the Norfolk & Waveney region. Our membership consists of GP practices within the area. NPC's purpose is to:

• Sustain the delivery of Primary Care by supporting workforce development and improving patient access.
• Strengthen and enhance Primary Care by working with, and on behalf of, local practices to drive quality improvement.
• Support practices in addressing key challenges such as workload pressures, GP recruitment, best practice sharing, and opportunities for at scale working.
• Respond to the evolving landscape of Primary Care by helping ensure services meet the needs of the local population.
• Provide benefits to patients,clinicians, administrative teams, and practice organisations across Norfolk.
• Work collaboratively within thewider health system to deliver patient care in innovative, solution focused ways.

1.1 Single Point of Access and Referral Management

• Receive, acknowledge and log all referrals to the Norfolk Work Well SPOA from every source (self-referral, GP and primary care, employers with consent, VCFSE, Local Authority and DWP partners,education and Population Health Management case finding), in every accepted format, including email, online and paper.
• Check referrals are complete,contact referrers or participants for missing information, and prepare each referral for triage so it can be completed within one working day of receipt.
• Undertake initial non-clinical screening of referrals against the Work Well acceptance criteria using theagreed triage protocol, passing every referral to the Advanced Nurse Practitioner for clinical review and escalating any indication of risk (including suicide or self-harm) immediately.
• Allocate accepted referrals tothe appropriate local Work and Health Coach across the six Norfolk neighbourhood areas (North Norfolk, Breckland, Norwich, South Norfolk, Great Yarmouth, King's Lynn and West Norfolk), tracking contact within one working dayand first assessment within three working days.
• Arrange warm handovers for referrals not appropriate for Work Well under a no wrong door approach,recording the service handed to and informing the referrer.
• Coordinate cross-border referrals with the Suffolk Work Well SPOA, recording participant choice and handover.
• Monitor referrals returned to theSPOA where contact has not been achieved within five working days, adding themto the MDT agenda and completing agreed actions with the person and referrer.
• Make the SPOA accessible to everyone, arranging interpreters, accessible formats or alternative ways toengage for participants facing language, literacy, digital or other barriers.

1.2 MDT Coordination and Support

• Schedule Work Well MDT meetings[frequency TBC, e.g. weekly], coordinating attendance of clinical andnon-clinical members and circulating the agenda and case list in advance.
• Compile the case list with theMDT Chair, including new referrals needing MDT input, returned referrals,complex or stalled cases and…