Billing Operations Supervisor; Remote

Job Description

Billing Supervisor - Monday to Friday, 7:30AM - 4:30PM Central

Pay range: $52,800+ per year

Salary offers are based on a wide range of factors including relevant skills, training, experience, education, and, where applicable, certifications obtained. Market and organizational factors are also considered. Successful candidates may be eligible to receive annual performance bonus compensation.

Benefits information:
We are proud to offer best-in-class benefits and programs to support employees and their families in living healthy, happy lives. Our pay and benefit plans have been designed to promote employee health in all respects – physical, financial, and developmental. Depending on whether it is a part-time or full-time position, some of the benefits offered may include:

• Day 1 Medical, supplemental health, dental & vision for FT employees who work 30+ hours
• Best-in-class well-being programs
• Annual, no-cost health assessment program Blueprint for Wellness®
• healthy MINDS mental health program
• Vacation and Health/Flex Time
• 6 Holidays plus 1 'MyDay' off
• Fin Fit financial coaching and services
• 401(k) pre-tax and/or Roth IRA with company match up to 5% after 12 months of service
• Employee stock purchase plan
• Life and disability insurance, plus buy-up option
• Flexible Spending Accounts
• Annual incentive plans
• Matching gifts program
• Education assistance through MyQuest for Education
• Career advancement opportunities
• and so much more!

• Responsible for hiring, training, monitoring and termination of all direct reports.
• Ensure that team members are adequately trained to perform their job.
• Based on department needs, monitors one of the following: front end operations or functions, daily production tracking, and quality, reports and control activities to ensure that metrics are being met.
• Trains and cross-trains existing employees and new hires and completes other trainings throughout the year, along with assisting other departments.
• Work with IT to obtain new users IDs and supports employee provisioning of various applications
• Proactively identify QC issues for staff. Develop and implement action plans for improvement in conjunction with QA/QC and Group Leads.
• Develops recommendations for corrective actions based on production and quality issues.
• Assure appropriate employee production by providing contingency plans for vacations and absences.
• Communicates with superiors, peers, employees, internal and external customers, and others, as appropriate, on a regular basis, assuring proper flow of information.
• Assists in documenting standard operating procedures, job aids, meeting notes and business rules for the department.
• Assists in resolving problems relating to all areas of the business.
• Assists other departments as needed.
• Monitors all metrics for related functions, including Front End, phone queue, trailers, etc.
• Redirects staff as needed, based on backlogs and need for overtime.
• Responds to patient complaints and escalated issues to assure the appropriate action for resolution occurs.
• Provides input and guidance to staff members in order to ensure continuous improvement in processes and possible automation improvement projects.
• Facilitates individual and small group meetings.
• Maintains current knowledge of billing requirements and system practices.
• Directs team members on troubleshooting issues and encourages self-sufficiency in problem solving.
• Provides encouragement to team members, including communicating team goals and identifying areas for improvement.
• Responsible for recognition and motivating team.
• Prioritizes work for self and others, delegates work, employs time management techniques to ensure all team deliverables are met.
• Communicates news and updates to team on matters directly related to their…