Resource Specialist DOE Job Warren Minnesota USA,Healthcare

Dancing Sky Area Agency on Aging is seeking a full-time, Minnesota Aging Pathways, formally the Senior Link Age® Line Resource Specialist position. Specialists will provide long-term care options counseling by phone to help consumers understand service options and implement community resources that promote choice and independence.

We utilize a person-centered model to link people to services that will help them remain in their homes and promote healthy aging. Minimum of a bachelor’s degree in social work, nursing, or a related degree. Or a minimum of 4 years’ experience in human services.

Professional

Skills:

Excellent verbal and written communication
Active listening and empathetic communication
Ability to build trust and rapport over the phone
Ability to explain information clearly and calmly
Problem-solving and critical-thinking skills
Professional and courteous phone etiquette
Ability to assist individuals with different needs and communication styles
Strong organization and attention to detail
Reliable and dependable
Ability to maintain confidentiality and privacy
Comfortable documenting calls and maintaining accurate records

Ability to remain calm and professional in difficult situations
Ability to work independently and as part of a team
Commitment to providing high-quality client support

Grade 4 Program Specialist 2.

Salary Range $56,208-$64,943 plus benefits.

Applicants within 35 miles of Warren will be expected to work in Warren at least 3 days a week. Applicants outside the 35-mile radius will be an allowed work from home status. Applicants must be within a 45-mile radius of the 21-county planning and services area if you do not live within the 21-county planning and service area. Work from home status is assigned to a primary residence in or with in the 45-mile radius of the 21-county planning and services area designated at hire.

BIPOC candidates encouraged to apply.

We are an Equal Opportunity Employer M/F/ Disabled/ Veterans