Associate Patient Care Coordinator

Opportunities at Northern Light Health , in strategic partnership with Optum. Whether you are looking for a role in a clinical setting or supporting those who provide care, we have opportunities for you to make a difference in the lives of those we serve. As a statewide health care system in Maine, we work to personalize and streamline health care for our communities.

If the place for you is at a large medical center, a rural community practice or home care, you will find it here. Join our compassionate culture, enjoy meaningful benefits, and discover the meaning behind:  Caring. Connecting. Growing together.
Often serving as the first point of contact for patients in preparation of upcoming appointments, this position requires excellent customer service and attention to detail. This position is responsible for the accurate and efficient pre-registration of patients by updating patient demographic and insurance information, in advance of the date of service.

Location:

43 Whiting Hill Rd Brewer, ME 04412

Primary Responsibilities:

Ensures excellent customer service when assisting patients, providers, and other departments over the phone or in person
Collects and verifies patient demographic and insurance information, making changes as necessary to ensure accuracy within each encounter
Engages other departments to assist with patient questions or needs
Facilitates conversations with patients to provide benefit information and collects copays or other patient liabilities due, prior to service
Remains aware of department service level, abandonment rates and other measurable data and individual contributions to the overall metrics
Meets/exceeds department defined productivity and audit goals and upholds all department policies and procedures
Escalates outstanding needs to department leadership to ensure pre-registration and financial clearance functions occur prior to service date, expediting patient service and assisting with smooth and on time starts
Verifies insurance coverage and benefits, updating the encounter appropriately
May perform other duties upon request
You'll be rewarded and recognized for your performance in an environment that will challenge you and give you clear directions on what it takes to succeed in your role as well as provide development for other roles you may be interested in.

Required Qualifications:

High School Diploma/GED
6+ months of experience in an office setting, customer service setting (over the phone or face to face), phone support role, or call center environment
Beginner level of proficiency with computer and Windows PC applications, which includes the ability to learn new and complex computer system applications
Ability to work our normal business hours of 8:00am - 4:30pm EST, Monday - Friday
Ability to complete training onsite before transitioning to work from home
Full Flu vaccination is an essential job function of this role. Candidates located in states that mandate Flu booster doses must also comply with those state requirements. United Health Group will adhere to all federal, state and local regulations as well as all client requirements and will obtain necessary proof of vaccination, and boosters when applicable, prior to employment to ensure compliance.

Candidates must be able to perform all essential job functions with or without reasonable accommodation
Must be 18 years of age OR older

Preferred Qualifications:

1+ years of registration experience in a hospital or medical setting
Understanding of medical terminology
Working knowledge of insurance policies and procedures and patient care settings
Previously worked for Northern Light Health

Pay is based on several factors including but not limited to local labor markets, education, work experience, certifications,…