Third Party Liability Representative

Mass General Brigham Health Plan Holding Company, Inc. Mass General Brigham relies on a wide range of professionals, including doctors, nurses, business people, tech experts, researchers, and systems analysts to advance our mission. As a not‑for‑profit, we support patient care, research, teaching, and community service, striving to provide exceptional care. We believe that high‑performing teams drive groundbreaking medical discoveries and invite all applicants to join us and experience what it means to be part of Mass General Brigham.

Job Summary Mass General Brigham Health Plan is an exciting place to be within the healthcare industry. As a member of Mass General Brigham, we are at the forefront of transformation with one of the world’s leading integrated healthcare systems. Together, we are providing our members with innovative solutions centered on their health needs to expand access to seamless and affordable care and coverage.

Our work centers on creating an exceptional member experience – a commitment that starts with our employees. Working with some of the most accomplished professionals in healthcare today, our employees have opportunities to learn and contribute expertise within a welcoming and supportive environment that embraces their unique and varied backgrounds, experiences, and skills. We are pleased to offer competitive salaries and a benefits package with flexible work options, career growth opportunities, and much more.

• Responsible for identifying recovery opportunities within the coordination of benefits/third party liabilities department.
• Adhere to state statutes and regulations regarding medical liens including completing requests for liens/updated liens from attorneys as well as negotiating lien settlements with attorneys according to guidelines.
• Research and process PIP/Worker’s Compensation claims. Process TPL payments according to desktop procedures, contractual requirements, and other regulatory requirements.
• Verify patient information and coverage details, and coordinate benefits between primary health insurance, third‑party payers, and government programs.
• Responsible for phone calls to or from members, providers, attorneys, and other auto insurance companies to gather MVA and Workers Comp information.
• Act as liaison for all TPL‑related inquiries and issues both internal and external to the organization. Respond to providers, members and internal inquiries related to TPL cases.
• Responsible for phone calls to or from members, providers, attorneys, and other auto insurance companies to gather MVA and Workers Comp information.

• Education:
  
  High School Diploma or Equivalent required and Associate’s Degree preferred.
• Experience:
  
  At least 1‑2 years of experience in healthcare billing, claims management, or third‑party liability preferred.

• Knowledge of healthcare billing practices, insurance coordination, and claims processing.
• Strong understanding of third‑party liability regulations and claims processes.
• Excellent communication and customer service skills.
• Ability to handle sensitive information with discretion and confidentiality.
• Strong problem‑solving and analytical abilities.
• Excellent organizational and multitasking skills with attention to detail and accuracy.
• Clear communication and interpersonal skills.

Working Conditions:

This is a full‑time schedule with a Monday through Friday, 8:00 AM - 4:30 PM ET schedule.

This position is eligible for remote work from approved U.S. locations, subject to organizational requirements. Remote employees must maintain a stable internet connection and a secure, private, quiet workspace appropriate for handling confidential…