Sr. Care Advisor - Remote

Remote

Full time

R-102112

Sharecare is a digital healthcare company that delivers software and tech-enabled services to stakeholders across the healthcare ecosystem to help improve care quality, drive better outcomes, and lower costs. Through its data-driven AI insights, evidence-based resources, and comprehensive platform, including benefits navigation, care management, home care resources, and health information management, Sharecare helps people easily and efficiently manage their healthcare and improve their well-being.

Across its three business channels, Sharecare enables health plan sponsors, health systems and physician practices, and leading pharmaceutical brands to drive personalized and value-based care MD by Sharecare, the company’s free AI health app () , helps people describe a symptom, ask a health question, and get evidence-based guidance and a clear next step. AskMD is available in the U.S. on the App Store () , Google Play () , and the web () .

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Care Linx is looking for an Senior Care Advisor to assist with Care Linx’s Payer Operations line of business. Care Linx is a healthcare technology platform that connects families with non-medical, in-home caregivers, and the Care Advisor team is focused on providing support and guidance to members and families throughout the caregiver search, hire and retention process. This includes answering benefit specific questions, developing rapport and building confidence in the services that Care Linx can provide, creating caregiver matches based on individual preferences, and providing exceptional communication before and after the caregiver hire is complete.

This is a team of dedicated experts who will guide members through the in-home care experience. As a senior on the Care Advisor team you will be expected to excel at the primary duties of the advisor position in addition to making meaningful cultural, programmatic and process improvement contributions.

As a Senior Care Advisor, you are the expert for members, families and your teammates about all things Care Linx-related. You will be a role model and high level resource for your team. You need to love interacting with people and be committed to providing stellar customer service to both internal and external customers. You should also be a team player and be willing to learn.

You need to thrive in a fast-paced, technology-forward environment, hold yourself to high professional standards, and be comfortable working from home. If you think there’s alignment with the description above, Care Linx may be the place for you.

• Responsible for guiding members on the caregiver search journey through relationship building and exceptional communication.

• Work closely with the Enrollment Team to ensure seamless handoffs

• Provide ongoing support after the caregiver hire to maintain the relationship with the family and caregiver and ensure overall satisfaction

• Document accurate and complete notes of all family and caregiver interactions in Care Linx’s EHR system

• Work collaboratively and professionally with other team members and teams within Care Linx

• Exhibit excellent verbal and written communication skills via phone, email, and text

• Stay up to date on industry trends and be willing to learn about new business development opportunities

• Always presents as a positive Care Linx representative to both clients, and colleagues

• Proactively takes ownership of administrative and/or high level tasks as needed

• Is able to identify and articulate trends that affect the member experience during the caregiver recruitment process

• Ability to deescalate unhappy members and provide a positive experience

• Presents process improvement suggestions in a…