Clinic Patient Access Representative Senior

## Clinic Patient Access Representative Senior Apply:
Allina Commons:
Full time:
Posted Today:
R-0075550
** Location Address:
** 2925 Chicago Ave Loading Dock Minneapolis, MN
** Date Posted:
** October 19, 2026
** Department:
** Clinical Service Line Administration
** Shift:
** Day (United States of America)
** Shift Length:
** 8 hour shift
** Hours Per Week:
** 40
* * Union

Contract:

** Non-Union-NCT
** Weekend Rotation:
** None
*
* Job Summary:

** Allina Health is a not-for-profit health system that cares for individuals, families and communities throughout Minnesota and western Wisconsin. If you value putting patients first, consider a career at Allina Health. Our mission is to provide exceptional care as we prevent illness, restore health and provide comfort to all who entrust us with their care. This includes you and your loved ones.

We are committed to providing whole person care, investing in your well-being, and enriching your career.
** Key Position Details:
*** 1.0 FTE (80 hours per two-week pay period)
* 8-hour day shift
* No weekends
* Remote position; must reside within commuting distance of Allina Commons, Minneapolis MN  
*
* Job Description:

** Provides advanced patient access, intake coordination, and scheduling support for complex or high acuity patients. Functions as a subject matter expert and informal mentor while maintaining direct responsibility for patient access work.  
** Principle Responsibilities
*** Advanced Scheduling & Access Management  + Provides advanced scheduling support for complex, specialty, or high acuity patient populations.  + Partners closely with clinical team to assess urgency and access needs using clinical workflow knowledge and established access guidelines.  + Identifies barriers to access and proactively develops alternative scheduling pathways or solutions.  + Manages complex work queues and escalated scheduling issues requiring advanced problem solving.
* Patient, Provider & Staff Resource  + Serves as a trusted clinic resource regarding access, scheduling, billing, and service related questions.  + Provides first level resolution for escalated access or scheduling concerns.  + Facilitates billing related requests and ensures appropriate follow up.  + Ensures accurate, timely documentation of all patient interactions and decisions.
* Mentorship & Knowledge Sharing  + Serves as an informal mentor and subject matter expert for Clinic Patient Access Representatives.  + Provides peer guidance and knowledge sharing related to complex scheduling, referrals, and workflows.  + Supports onboarding and training of new staff without formal supervisory authority.  + Identifies opportunities for workflow or access improvements and partners with leadership as appropriate.  + May participate in projects or work groups to support workflow improvements, implementations, etc.
* Additional Responsibilities  + Completes referrals, specialty scheduling, and other advanced access functions as assigned.
* Other duties as assigned.  
** Required Qualifications
*** Must be 18 years of age with education and/or experience needed to meet required functional competencies as listed on the job description
* 3+ years experience in healthcare scheduling or patient-access experience, including demonstrated experience managing complex scheduling scenarios, referrals, and specialty access workflows
* 2+ years basic medical terminology experience and understanding of clinical workflow  
** Preferred Qualifications*
* * High school diploma or GED
* Associates or Vocational degree
* Medical reception or equivalent program  
** Physical Demands
*** Sedentary:
* Lifting weight up to 10 lbs. occasionally, negligible weight frequently  
** Pay Range**### Pay Range: $23.22 to $31.83 per hour### The pay described…