Community Outreach Liaison

Salary Range: $95,000.00 To $ Annually

Bright Quest Treatment Center
is hiring for a Community Outreach Liaison
.

• This position will be remote. Preferred candidate to be in Florida or in Northeastern U.S.
• Travel is expected for this position. Willing to travel as needed, including outside of home region, to promote Bright Quest treatment facilities.

The Community Outreach Liaison will be the bridge between Bright Quest and the local community, fostering connections with key referral sources, brainstorming and executing potential partnerships or methods for engagement with the local community, maintaining a calendar for outreach events, and working closely with community partners to plan and execute various outreach events. This position will work collaboratively with the Treatment Teams, providers, and referents to ensure quality customer service, communication, and collaboration before, during, and after a client’s treatment stay.

This position supports and drives facility referrals and admissions, along with client engagement as needed.

• Develop and maintain strong relationships with key referral sources such as hospitals, primary care physicians, social service agencies, and other mental health providers.
• Attend community events, conferences, and workshops to increase visibility and network with potential referral sources.
• Conduct presentations and workshops to educate the community about mental health and the services offered by the treatment center.
• Collaborate with local organizations to identify and address community needs related to mental health.
• Maintain the referent database using Salesforce. Ensure that contact information is current, and all activity is recorded daily.
• Maintain consistent activity levels for weekly meetings, facility tours, referrals, admissions, and maintain a high level of performance consistent with the expectations of the organization.
• Works in collaboration with the Admissions team in obtaining requested treatment records for incoming clients, as necessary. Provides treatment records in response to incoming requests with appropriate authorization. Transmits treatment records to continuing care providers, referents, feedback professionals, etc. at the conclusion of each client’s treatment. Prepares and distributes copies of treatment records in compliance with HIPAA Privacy Law.
• Works in collaboration with the clinical team and communicates with members of the Professional Relations team upon each new client’s admission and through treatment to identify appropriate aftercare resources, ensure that referent preferences are incorporated, and resolve needed elements prior to discharge.
• Conducts and has a high level of engagement in face-to-face meetings, frequent involvement in hosting various events (breakfast, lunch, dinner, networking, site visits).
• Has regular and consistent participation in industry networking events and virtual meetings.
• Is able to sustain current referent relationships and has developed new business referent relationships.
• Other Duties as Assigned.

• Bachelor’s degree in communications, marketing, business administration, psychology, social services or related field, or equivalent experience, with a minimum of 2-3 years in a business development, marketing, or admissions role in behavioral health or a closely related field.
• Bachelor’s degree in communications, marketing, business administration, psychology, social services or related field, or equivalent experience.
• Specific, required, current, and active licensure, registration, or certification must be maintained in good standing.
• Minimum of 2-3 years in a business development, marketing, or admissions role…