Clinical Communications Coordinator

Job Details:

Job Location:

Bellevue HQ - Bellevue, WA, Position Type:
Full Time, Salary Range: $30.22 - $43.83

Hourly, The Clinical Communications Coordinator (CCC) is accountable for the screening, triage, and active management of all organ donor referrals. This multifaceted role includes referral acuity identification, evaluation, coordination of follow-up actions, and completion of all referral-related documentation. The CCC gathers, summarizes, and shares important clinical details that directly inform and support decision-making by internal partners to efficiently assess donation potential and maximize donation performance.

Through this process, the CCC plays a key role in identifying donation potential, initiating the appropriate next steps, and facilitating timely action to preserve and maximize donation opportunities.

The CCC ensures consistent, accurate, and proactive communication with hospital care teams, coordinates referral follow-up; and works collaboratively with internal and external stakeholders to optimize referral management. This position is critical to stewarding and moving referrals forward with donation or closure while maintaining alignment, collaboration, and communication throughout the referral management process.

• Responds promptly and accurately to death notification and referral calls.
• Applies knowledge, experience, and established guidelines to perform the initial evaluation of referrals to determine potential donation suitability.
• Collaborates with hospital staff members to obtain complete and accurate medical information while concurrently assessing donation eligibility requirements.
• Along with information obtained from the health care team, reviews Electronic Medical Records (EMRs) to compile a medical history and current clinical course, transcribing the pertinent referral information into iTransplant.
• Distills and communicates relevant referral screening information to appropriate internal partners and provides additional details as requested.
• Obtains and maintains available access to EMRs at participating facilities in our Designated Service Area with a goal of least 80% of available facilities.
• Uses established guidelines and critical thinking to evaluate clinical information updates to determine context and appropriate escalation path for referrals, if needed.
• Communicates donor information to healthcare teams and indicated Life Center Northwest (Life Center) staff as updates on active referrals are received to support coordination and resource allocation.
• Follows up with donor hospital partners daily based on active referral acuity to assess for changes that would require an on-site presence or other action necessary to preserve donation opportunities.
• Receives procurement, allocation and other calls and/or recorded messages and processes or re-routes to the appropriate staff member or team.
• Accurately updates medical records and completes chart corrections in iTransplant in a timely manner
• Maintains confidentiality of all donors, recipients, and/or other identifying information.
• Provides exemplary customer services to all callers and stakeholders.

• Collaborates with intake service team members (Statline), hospital staff, recovery partners, and Life Center teams to facilitate successful donation outcomes.
• Maintains updated EMR access status on the shared EMR Access board for visibility to cross-department staff who may need additional support.
• Contributes to case reviews and process improvement processes with the goal of improving referral management workflows to support optimal donation outcomes.
• Partners with quality assurance, training,…