Remote Support Professional

Scheduled Weekly

Hours:

40

Schedule:

Saturday (12:00 am - 7:00 am) & Sunday-Tuesday (8:00 pm - 7:00 am)
Pay Range Minimum:$17.00

Education We're Looking for:

High School Diploma (Required)
Certifications We're Looking For:

Drivers License (Valid) - USA Experience We're Looking For:

Experience in navigating any of the child and family
-serving systems and teaching the family members who are involved | Required

Job Description

Summary:

The primary responsibility of the Remote Support Professional (RSP) is to provide remote support services to individuals through active monitoring, targeted supports, and emergency response. The RSP monitors individuals to facilitate an environment to promote greater independence.

What You'll Do:

Direct Support Monitors persons served and provide support in areas related to health, medication, safety and daily living. Empowers persons served to make independent decisions.

Responds to emergency request from persons served an as needed escalates to dispatching of in person back-up staffing. Notifies and coordinates with emergency services when required.

Troubleshoots technology issues with remote support systems in the homes.

Provides ongoing training and technology support to persons served to engage the individuals to utilize in-home devices.

Monitors wearable devices when individuals are away from their home, provide intervention and assistance as needed.

Provide in-service training and consultation to person’s served and parents on technology, including the use of remote support systems.

Provide remote support to individuals remotely as assigned.

Engagement Interacts with the person served with high attention to engagement.

Promotes an inclusive environment which fosters respect and dignity within individual’s cultural context.

Respects the role of family members and/or guardians in planning and providing services.

Operations and Compliance Ensures compliance with all laws, safety rules, and policies and procedures.

Demonstrates the ability to identify, prevent, and report situations of abuse, exploitation, neglect, and other adverse events.

Ensures timely and accurate documentation of services.

Participates in and attends various meetings and trainings as required.

Performs other duties as assigned.

Work Environment Will work within the remote support center with varied environments and in a variety of locations in the community

This job routinely uses technology that is equipped to assist residents of the home in activities of daily living.

This job routinely uses standard office equipment such as computers, phones, IPADs, laptops, etc Frequent contact and interaction with people receiving services, family, and employees

The noise level in the work environment is usually moderate

Maintain trainings as required and requested

Demonstrate knowledge of emergency procedures and assist in crisis situations

Demonstrate knowledge of and comply with all agency policies and procedures

Complete all other relevant responsibilities assigned by the supervisor

Driving and travel may be required

Benefits:

We offer a competitive and flexible total rewards package designed to support the diverse needs of our team members. In addition to base compensation, eligible employees have access to a range of customizable benefits and perks, which may include comprehensive health coverage, retirement plans, professional development support, and more. Specific offerings are tailored to the role, employment type, and location. We look forward to discussing the details of your personalized compensation and benefits package—and what matters most to you—during the interview process.

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