Patient Facility Homecare Specialist; Kaiser SME; Remote; CST

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Description:

In Patient Facility Homecare Specialist (Kaiser SME) - Remote (8-5pm)3M Health Care is now Solventum At Solventum, we enable better, smarter, safer healthcare to improve lives. As a new company with a long legacy of creating breakthrough solutions for our customers’ toughest challenges, we pioneer game-changing innovations at the intersection of health, material and data science that change patients' lives for the better while enabling healthcare professionals to perform at their best.

Because people, and their wellbeing, are at the heart of every scientific advancement we pursue.

We partner closely with the brightest minds in healthcare to ensure that every solution we create melds the latest technology with compassion and empathy. Because at Solventum, we never stop solving for you.

The Impact You’ll Make in this Role The In Patient Facility Homecare Specialist (Kaiser SME) is primarily responsible for preparing and distributing daily worklists and reports for multiple functions within the Kaiser Team. This role provides team-level support to ensure responsibilities are completed in alignment with departmental goals, assists the Supervisor/Manager with special projects, and applies established procedures and working knowledge of Kaiser account handling.

The Kaiser Lead identifies issues of limited scope and complexity, recommends solutions, and helps minimize impacts to time, cost, and customer experience.

As a In Patient Facility Homecare Specialist (Kaiser SME), you will have the opportunity to tap into your curiosity and collaborate with some of the most innovative and diverse people around the world. Here, you will make an impact by:

Creating and distributing daily worklists, workload assignments, and operational reporting to support team execution and SLA adherence.

Serving as a primary resource for escalations and team questions, including priority account handling and coordination across queues (lost days, unbilled, orders, release requests).Auditing accounts for quality assurance, identifying trends, and providing coaching, feedback, and training recommendations to improve performance.

Training and monitoring new employees and supporting team and department meeting facilitation and communications.

Partnering cross-functionally as a liaison among Sales, Field Service, and Collections while producing ad hoc reports and recommending process improvements, mass adjustments, and write-offs for management approval.

Your Skills and Expertise To set you up for success in this role from day one, Solventum requires (at a minimum) the following qualifications:

Bachelor’s degree or higher (completed and verified prior to start) from an accredited institution AND Five (5) years of accounts receivable (AR) experience and one (1) year of call center experienceORHigh School Diploma/GED (completed and verified prior to start) from an accredited institution AND Nine (9) years of accounts receivable (AR) experience and one (1) year of call center experienceANDIn addition to the above requirements, the following are also required:

Working knowledge of intermediate accounting concepts and AR processes.

Experience working independently with attention to detail and planning, organization, and communication skills.

Prior experience problem-solving and negotiation skills; manage conflict and interact effectively with diverse customers while maintaining composure.

Healthcare background with experience in customer service, training/coaching, and leadership.

Additional qualifications that could help you succeed even further in this role include:

Experience supporting Kaiser accounts and related workflows.

Experience leading teams through training, coaching, and performance improvement initiatives.

Prior experience manages shifting priorities and tight deadlines with a proactive, solutions-oriented approach.

Maintain confidentiality and exercise discretion in business relationships.

Experience communicating information verbally and in writing, clarify disagreements, and work with others to resolve conflicts.

Prior experience as a teamwork and critical thinking skills, including prioritization, time management, active listening,…