Patient Financial Coordinator-Infusion​/Inject

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Full Time Farmington Hills, MI, US

Salary Range: $21.00 To $28.00 Hourly

Job Description – Patient Financial Coordinator-Infusion/Injectables (30 hours/wk.)

Classification – FSLA

Non-Exempt Hourly

Salary Grade/Level/Range

Level of experience, longevity, within current company pay structure.

• Verify all required patient demographic, insurance, and medication start forms are accurate.
• Validate treatment orders for medication and accompanying testing.
• Verify clinical and authorization requirements have been completed prior to treatment.
• Conduct benefit investigation for new patient referrals.
• Identify mandated pharmacy providers if unable to service a patient due to insurance constraints.
• Contact new start patients prior to treatment to review financial policy, benefits, patient copay assistance and other obligations of treatment.
• Enroll patients in applicable care support programs, patient copay assistance programs, free-drug programs.
• Follows up with patients in a timely manner.
• Communicate with Infusion Scheduler to initiate first treatment date and coordinating appointments.
• Regularly communicate the status of the intake process to other departments, including nursing.
• Suggest and develop documentation to standardized workflow process changes and submit for approval.
• Comply with and adheres to all regulatory compliance areas, policies and procedures and company "best practices".
• Other duties as assigned.

• Maintains a professional relationship and positive attitude with co-workers, patients, and all M.I.N.D staff.
• Strives to learn more and receptive to new challenges and opportunities.
• Displays enthusiasm toward the work and the mission of M.I.N.D.

• Associate degree, preferably in healthcare administration or related field.
• Experience with health insurance guidelines, programs and plans; patient and co-pay assistance programs;
  Medicare and Medicaid health plans and the ability to find new programs to assist patients required.
• Knowledge of basic accounting principals and patient billing procedures required
• Minimum two years infusion intake or prior authorization experience preferred.
• Ability to effectively teach and demonstrate proper interactions with patients and prescribers in a manner that is easy to grasp and allows for interactive learning.
• Ability to organize, prioritize and handle multiple tasks, adhere to established deadlines, and produce work that consistently meets or exceeds benchmarks.
• Demonstrated strong work ethic with attention to detail, accuracy, and quality.
• Excellent organizational and time-management skills.
• Basic computer proficiency and knowledge in the use of Microsoft applications.

Work Environment This job operates in a medical office facility.

This position requires the ability to sit and view computer screens for long period of time, and perform daily interactions with patients.

This is a full-time position, 30 hours a week. Days and hours of work are Monday through Friday, varying hours between 8:00 a.m. to 4:30 p.m. This position may be suitable for remote work at the discretion of supervisor.

Please note this job description is not designed to cover or contain a comprehensive listing of activities, duties or responsibilities that are required of the employee for this job. Duties, responsibilities, and activities may change at any time with or without notice. Employees should adhere to all approved policies, procedures, and philosophies.