Director of Operations

Grace at Home is a provider-led, community-based health and care partner dedicated to improving the health and well-being of those who need care the most, with a deep commitment to high-needs, urban and rural communities. Our local physicians, nurses, and caregivers work together to serve people and the communities they live in, beyond just treating symptoms. We remove barriers by delivering personalized care as close to home as possible, often in-home, because we know a deep understanding of our patient’s race, culture, and environment is critical to delivering improved health outcomes.

By empowering patients, providers, and caregivers with the support they need, we strive to make health and care a reality—not a burden—every single day. Join us in creating a better way to care.

The Director of Operations is an experienced leader with expertise in and commitment to evidence-based and culturally responsive care, clinical quality assurance, and high-performance clinical services and programs, and over-all practice operations. The Director guides the development and implementation of all practice operations and clinical programs.

• Promote a collaborative, open, and inclusive work environment within a highly matrixed organization.
• Navigate and collaborate across a highly matrixed organization to advocate and align diverse stakeholders across the enterprise.
• Support the design, implementation, and execution of clinical and operational processes, with focus on quality of outcomes and superior service.
• P&L Responsibility and ownership, KPI tracking and reporting
• Oversight of all practice operations including billing and RCM
• Direct and participate in the development, implementation, and consistent application of effective organizational policies, procedures, and practices.
• Develop and support internal controls to ensure that assets are safeguarded, policies and operating procedures are followed, necessary controls are effective and efficient, and compliance with current laws and regulations is achieved.
• Actively participate in quality improvement initiatives, utilizing information from relevant sources, such as databases and benchmarks.
• Collaborate with Clinical Managers to translate quality improvement knowledge/skills regarding various methodologies and demonstrate comfort analyzing data for performance improvement opportunities for regional operations performance.
• Work closely with cross-functional teams and leadership to drive and support the planning, development, and implementation of a comprehensive quality audit and performance improvement program.
• Deliver data-driven insights and prioritized strategies to support actionable business decisions in pursuit of driving clinical consistency and better patient outcomes.
• Provide oversight, administrative supervision, and mentorship of all aspects of the practice.
• Provide guidance in the gathering and interpretation of patient biometrics, and communication findings to the provider (s) and/or care team.
• Ensure clinical quality submissions for risk-based contracts are prepared and submitted seamlessly
• Establish and maintain protocols as appropriate for home based primary care
• Participate in the interviewing and hiring of new staff
• Manage/oversee Clinical Managers in training of new Providers in all areas of EHR use, clinical protocols, communication, documentation and billing guidelines (as established by CMS) and care delivery
• Supervise Provider activity alongside Clinical Managers including interaction with staff, interaction with customers, adherence to practice guidelines as well as state/federal regulations
• Supervise Clinical Managers in the tracking of Provider productivity/statistical analysis,…