Guide-Line Support Worker

• Hours:
  
  Saturday 3pm-8:30pm, Sunday 6:30pm-12am
• Base:
  Remote
  
• Probationary Period:
  Six months
• Closing Date:
  
  Thursday 5 th November 2026
• Interview Date:
  
  Monday 16 th November 2026
• Questions:
  
  In the first instance any enquiries to be emailed to  . For an informal chat about the role before applying please contact

Bradford District and Craven Mind is a thriving, independent mental health charity with a clear purpose to promote positive mental wellbeing and empower and help people experiencing issues with their mental health to manage and work towards recovery and fulfilment.

We do this through:

• Building community and individual resilience for better mental wellbeing
• Providing early intervention advice and support
• Supporting people in crisis
• Empowering and helping people to recover and sustain improved wellbeing

Watch this video to find out whatit’slike to work here:

Read our latest Impact Report and 2024-28 Strategy:

Find out more about our approach to Equity,Diversity and Inclusion:

• 25 days annual leave per year, rising to 28 days with length of service plus bank holidays
• Up to two additional leave days to use each year to support your wellbeing.
• Flexible working opportunities to support work-life balance, including hybrid and remote working where suitable for the role.
• Simply Health Cash Plan to claim back on personal health costs including dental, optical, prescriptions, physiotherapy and more.
• Employee Assistance Service including 24/7 confidential mental health support and access to structured therapy sessions.
• Generous pension scheme and employer contribution to help you plan for a secure future.
• Discount schemes including Company Shop and Blue Light Card.
• Excellent personal development opportunities including access to Clinical Supervision.
• Enhanced sick pay after your six-month probation.
• Accredited employer with Mindful Employer, Disability Confident and Real Living Wage.

We are seeking an experienced and motivated Guide-Line Support Worker, to work as part of the team providing emotional support to service members across Bradford District and Craven. Guide-Line provides confidential, emotional support to children, young people and adults every day and night from 8am to midnight. The service can be accessed either via phone call or live chat, and is vital in supporting the wellbeing of people of all ages within our community.

PLEASE NOTE – The current vacancies are available for shifts on Saturday (3:00pm–8:30pm) and Sunday (6:30pm–12am). These shifts may be covered by separate individuals, so applicants are welcome to apply for either shift or both.

As a Guide-Line Support Worker, you will provide confidential and emotional support, guidance, information and signposting to children, young people and adults who contact Bradford District and Craven Mind’s Guide-Line telephone helpline and live chat service. You’ll be responsible for maintaining accurate and up to date records of contacts with service members, as well as appropriately responding to and documenting incidents, including safeguarding concerns.

By acting with compassion, empathy and respect in supporting service members with issues or concerns, you’ll be positively contributing to the organisation’s vision:
No one in Bradford District and Craven has to face a mental health issue alone

• To provide telephone and live chat support to individuals who contact Guide-Line
• To signpost and refer individuals to relevant services for additional support where
  necessary, including crisis services
• To provide a safe, non-judgmental environment for service members to discuss their issues or concerns
• To work effectively with and support colleagues on shift as needed
• To maintain up to date electronic records of support,…